Experience Support Specialist

Destinytravel; Remote; GBP 60,000 - 80,000; Full time

Job summary

A travel service company based in Cardiff is seeking an Experience Support Specialist to provide exceptional support for travelers. In this remote role, you will assist with vacation plans, address client concerns, and ensure a seamless journey. Ideal candidates will possess strong communication skills and a passion for travel. This position offers flexible scheduling and access to exclusive travel perks, fostering professional growth in the travel industry.

Benefits

Remote work, with a flexible schedule

Access to exclusive travel perks

Supportive team culture

Professional growth in the travel industry

Qualifications

• Exceptional communication skills for client interaction.
• Previous experience in customer service a plus.
• Highly organized approach to tasks and details.

Responsibilities

• Communicate with clients through email, calls, and messaging.
• Support itinerary modifications, cancellations, and requests.
• Review travel details and follow up to ensure satisfaction.

Skills

Strong communication skills

Customer service experience

Organized and detail-oriented

Eager to learn systems and tools

Passion for travel

Job description

As an Experience Support Specialist, your role is to ensure travelers feel confident and cared for throughout their journey. You will assist with vacation plans, provide recommendations, coordinate updates, and offer guidance so every traveler has a seamless experience from start to finish.

At Destiny&Co, we believe that thoughtful service can transform a trip into a lasting memory.

Key Responsibilities

• Communicate with clients through email, calls, and messaging.
• Support itinerary modifications, cancellations, and requests.
• Share accurate information about destinations and documentation.
• Review travel details and follow up to ensure satisfaction.
• Address concerns with patience and friendly communication.

Benefits

• Remote work, with a flexible schedule.
• Access to exclusive travel perks and training programs.
• Supportive team culture.
• Professional growth in the travel industry.

What We’re Looking For

• Strong communication skills.
• Customer service experience valued.
• Organized and detail-oriented.
• Eager to learn systems and tools.
• Passion for travel and helping people.