Experience and Innovation Manager - Monday-Friday

CH&CO; City Of London; On-site; GBP 40,000; Full time

Job summary

A reputable catering company is seeking an Experience and Innovation Manager for a prestigious banking firm in London. This role focuses on enhancing the guest experience through delivering 5-star service, developing marketing strategies, and sourcing innovative products. The ideal candidate will possess substantial experience in hospitality and a passion for culinary innovation. Working Monday to Friday, this position offers a competitive salary of £40,000 per annum.

Qualifications

• Experience in enhancing guest experiences in a hospitality setting.
• Proven ability in delivering high-quality service consistently.
• Strong understanding of market trends and customer engagement.

Responsibilities

• Ensure best-in-class guest experience service delivery.
• Develop and implement marketing tools to engage customers.
• Source and introduce new retail products and wellbeing trends.

Skills

5-star guest experience service

Culinary innovation

Marketing development

Trends sourcing

Job description

Vacherin are committed to delivering deliciously different experiences, having fun, and conducting business with a social and environmental conscience. We are excited to be recruiting for an E xperience and Innovation Manager to work at a prestigious banking firm in the city.

Location : EC2V 5DD

Working Pattern : Monday - Friday 40 hours per week

Rate of Pay : £40,000 per annum

Scope and general purpose : Responsible for enhancing the guest experience at Standard Chartered Bank through 5-star guest experience delivery, culinary & service innovation

Key Responsibilities

• Delivery a 5-star client experience service - Ensure best in class guest experience service delivery whiles developing and implementing protocols of consistent improvements within the hospitality client suite
• Delivery of the Marketing Calendar - Development and implementation of this key Vacherin marketing tool - to encourage consistent engagement with our customers.
• Sourcing new 'retail' products - Ensuring our client is informed on new confectionary / retail products for addition to our current range
• Sourcing new trends of Well Being activities and products - Ensuring our day to day client is informed on new Wellbeing trends, activation...