Executive Officer

Brook Street; Norwich; On-site; GBP 19,000 - 21,000; Full time

Job summary

Role is 37 hours per week, Monday–Friday, 9:00am–5:00pm, with a pay rate of £14.01 per hour. You will handle enquiries, prepare papers, assist with listings and casework, and maintain quality standards.

Candidates should have strong customer service and attention to detail. DBS check may be required on onboarding, and Brook Street supports veterans and disability initiatives.

Qualifications

• Excellent customer service under pressure.
• Strong attention to detail and accuracy.
• Ability to follow guidelines and escalate issues appropriately.
• Continuous improvement mindset and initiative within defined processes.
• Professional communication with the public, judiciary, internal teams and external stakeholders.
• Basic numeracy and organisational skills to manage workload against targets.
• Interpersonal confidence to engage stakeholders and support user service excellence.
• Ability to plan, prioritise, allocate resources and drive performance improvements.
• Coaching ability to build team confidence and capability.

Responsibilities

• Prepare papers, files and documents for hearings.
• Create and update records on in-house computer system with high attention to detail.
• Support day-to-day operations, including clerking civil and family courts and tribunals.
• Handle counter enquiries and respond to written and telephone queries promptly and politely.
• Assist court users and support listing/rota management—checking files and contacting parties.
• Serve documents and carry out administrative actions related to warrants, fines and fees.
• Support Team Information Board (TIB) meetings and keep them productive.
• Process casework through documentation and interpretation of court files.
• Undertake verification and checking of documents, records, claims and statistics to meet quality standards.
• Produce basic statistical reports and support straightforward financial processing where required.
• Work flexibly, including ad hoc support at other local office locations.

Skills

Customer service

Attention to detail

Communication

Time management

Team coaching

Problem solving

Job description

Executive Officer
Location: Norwich, NR3 1UR
Working Days / Hours: 37 hours Monday - Friday
Working Pattern: 9:00am - 5:00pm
Pay Rate: £14.01 per hour

If you take pride in getting things right first time, enjoy helping people, and want your work to keep justice moving with purpose, this could be the role for you. Our Client is hiring an Executive Officer to support courts and tribunals-where accuracy, professionalism and continuous improvement truly matter.

What you'll be doing:

• Prepare papers, files and documents for hearings, meetings and related activity
• Create and update records on an in-house computer system with high attention to detail
• Support day-to-day operations, including clerking civil and family courts and tribunals
• Handle counter enquiries and respond to written and telephone queries promptly and politely
• Assist court users and support listing/rota management-checking files and contacting relevant parties
• Serve documents and carry out administrative actions related to warrants, fines and fees (including chip and pin)
• Support Team Information Board (TIB) meetings, helping keep them relevant and productive
• Process casework through accurate documentation and interpretation of information on court files
• Undertake verification and checking of documents, records, claims, returns and statistics to meet quality standards
• Produce basic statistical analysis reports and support straightforward financial processing where required
• Work flexibly, including occasional ad hoc support at other local office locations

What you'll bring:

• Excellent customer service-helpful, prompt and polite, even under pressure
• Strong attention to detail, with the ability to interpret information accurately
• Confidence working to guidelines and instructions, escalating complex issues appropriately
• A continuous improvement mindset-using discretion and initiative within defined processes
• Professional communication with the public, judiciary/magistracy, internal teams and external stakeholders
• Basic numeracy and organisational skills to manage workload against accuracy and throughput targets
• Interpersonal confidence to engage stakeholders and support an excellent user service
• Ability to plan, prioritise, allocate resources and help drive performance improvements
• Coaching ability to build team confidence, capability and performance

Additional information:

You may have regular contact with court/tribunal users, including members of the Judiciary and the legal profession. You'll be part of a team with regular management support, owning your own time while collaborating closely.

If you're successful in your application an Enhanced DBS will be required as part of the on-boarding checks with Brook Street.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.