Admin Officer

Brook Street; Colchester; On-site; GBP 15,000 - 21,000; Full time

Job summary

Brook Street in Colchester is seeking an Admin Officer to support the smooth operation of Courts and Tribunals. You will prepare papers for hearings, maintain accurate records in an in-house system, and provide front-line customer support in person, by phone or in writing.

The role requires strong administrative skills, attention to detail, and adherence to SOPs. A DBS check will be part of onboarding; flexible with local office shifts may be needed.

Qualifications

• Strong administrative capability and ability to follow guidelines and instructions.
• Excellent customer service with clear communication and professionalism.
• Reliable attention to detail with the ability to check and verify information.
• Basic numerical confidence for straightforward calculations and statistics when required.

Responsibilities

• Prepare papers, files and documents for hearings, meetings and court/tribunal activity.
• Create and update records on an in-house computer system, ensuring accurate data input.
• Handle post opening and dispatch, photocopying and filing.
• Support civil and family hearings by ensuring papers/materials are up to date and ready.
• Provide front-line support through counter enquiries (face to face), written and telephone contacts.
• Book rooms, prepare agendas, joining instructions and handouts for meetings and training.
• Process and manage standard documentation including court orders, claims, fines and fees.
• Check and verify documents, records and returns against criteria, regulations or procedures.
• Contribute to team information board (TIB) meetings and help problem-solve using lean approaches.
• Produce basic statistical analysis reports and complete straightforward financial processing where needed.
• Maintain polite, prompt, customer-focused service when interacting with public, judiciary and other stakeholders.

Skills

Administrative capability

Customer service

Attention to detail

Numerical confidence

SOP compliance

Team player

Tools

In-house system

Job description

Admin Officer

Location: Colchester, CO2-7EF Monday-Friday 9am-5pm Pay rate: £12.86ph

If you're looking for a role where your organisation skills genuinely help people-and where "right first time" matters-our Client is hiring for an Admin Officer in Colchester. You'll support the smooth running of Courts and Tribunals by keeping cases moving, information accurate and customers supported with confidence and care.

What you'll be doing:

• Prepare papers, files and documents for hearings, meetings and court/tribunal activity
• Create and update records on an in-house computer system, ensuring accurate data input
• Handle post opening and dispatch, photocopying and filing
• Support civil and family hearings by ensuring papers/materials are up to date and ready
• Provide helpful front-line support through counter enquiries (face to face), written and telephone contacts
• Book rooms, prepare agendas, joining instructions and handouts for meetings and training
• Process and manage standard documentation including court orders, claims, fines and fees
• Check and verify documents, records and returns against criteria, regulations or procedures
• Contribute to team information board (TIB) meetings and help problem-solve using lean approaches
• Produce basic statistical analysis reports and complete straightforward financial processing where needed
• Ensure a polite, prompt, customer-focused service when working with the public, judiciary and other stakeholders

What you'll bring:

• Strong administrative capability, with confidence working to guidelines and instructions
• Excellent customer service-clear communication, patience and professionalism at every stage
• Reliable attention to detail, with the ability to check, verify and correct information accurately
• Basic numerical confidence, including straightforward calculations and statistics when required
• Comfort working within set processes (SOPS), while using discretion and initiative to improve where possible
• A team mindset, with regular management support and willingness to adapt within a flexible team

Additional information

• Some flexibility may be required to work at other local offices on an ad hoc basis.

If you're successful in your application an Enhanced DBS will be required as part of the on-boarding checks with Brook Street.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.