Admin Officer

Brook Street; Basildon; On-site; GBP 17,000 - 21,000; Full time

Job summary

Brook Street in Basildon is seeking an Admin Officer to support courts and tribunals with accurate records and smooth case progression. The role is based in Basildon, Monday to Friday, 9am–5pm, at £12.86 per hour, with a focus on high-quality customer service and positive stakeholder experience.

You’ll handle filings, data entry, post handling, and clerking duties for civil and family courts, contributing to efficient listings and case administration in a public-facing environment.

Qualifications

• Strong administrative ability with accuracy against procedures.
• Excellent customer service with polite communication.
• Methodical approach to checking and recording information.
• Solid IT skills to create/update records.
• Ability to escalate complex matters to a supervisor.
• Team mindset and ability to prioritise and meet targets.

Responsibilities

• Manage day-to-day administration for hearings, meetings and activity.
• Prepare papers and documents per guidelines, including letters, minutes and reports.
• Create and update records on in-house computer system with accurate data input.
• Open/dispatch post, support room bookings and training preparation.
• Clerking duties for civil and family courts and tribunals, keeping materials up to date.
• Assist court users, support listing/rota activity and keep files current.
• Handle counter enquiries and respond to questions in person/telephone/remotely.
• Verify and check documents, records, accounts and returns against criteria.
• Collect and interpret information to prepare for key office meetings.
• Contribute to simple analysis and basic statistical reporting.
• Use discretion to support continuous improvement within processes.

Skills

Administrative skills

Customer service

Data accuracy

IT skills

Escalation to supervisor

Team player

Job description

Admin Officer Location: Basildon, SS14-2BU Monday- Friday 9am-5pm Pay Rate: £12.86ph

If you're someone who takes pride in “right first time” administration, enjoys helping people, and wants to play a visible role in how justice runs day to day, this could be the next step for you. Hiring for an Admin Officer, you'll support courts and tribunals with accurate records, smooth case progression, and first-class customer service.

What you’ll be doing:

• Manage day-to-day administration for court/tribunal hearings, meetings and operational activity
• Prepare papers, files and documents in line with guidelines, including standard letters, minutes and reports
• Create and update records on an in-house computer system, ensuring timely and accurate data input
• Open and dispatch post, support room bookings and preparation for training and group activities
• Clerking duties for civil and family courts and tribunals-ensuring papers and materials are up to date
• Assist court users, support listing/rota activity, and help keep files accurate and current
• Handle counter enquiries and respond to written/telephone questions face to face and remotely
• Verify and check documents, records, accounts, claims and returns against required criteria and procedures
• Collect, assemble and interpret information to prepare for key office meetings, including TIB (Team Information Board)
• Contribute to simple analysis and basic statistical reporting, and support reconciliation/admin tasks
• Use discretion and initiative to help continuous improvement within defined systems and processes

What you’ll bring:

• Strong administrative ability with confidence working accurately against procedures and instructions
• Excellent customer service-helpful, prompt and polite communication with the public and professional stakeholders
• A methodical approach to checking, verifying and recording information to quality standards
• Solid IT skills to create/update records and input data reliably
• The confidence to elevate complex matters to a team leader or supervisor when required
• Team mindset, with the ability to prioritise your own time and meet workload targets

Additional information:

• There may be flexibility to work at other local office locations on an ad hoc basis.
• You’ll work as part of a supportive team with regular management support, and there may be opportunities to help with limited supervision.
• If you’re successful in your application a Basic DBS will be required as part of the on-boarding checks with Brook Street.

Ready to bring your admin expertise, accuracy and people-first approach to a meaningful public-facing role?

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.