Admin Officer

Brook Street; Norwich; On-site; GBP 17,000 - 19,000; Full time

Job summary

Brook Street is hiring an Admin Officer in Norwich NR3-1UP, Monday to Friday 9am-5pm, paying £12.86 per hour. This vital role supports courts and tribunals where accuracy and customer care matter.

You will prepare papers, handle data entry, support clerking of civil and family courts, respond to enquiries, and assist with warrants, fines and fees. DBS check may be required; Brook Street supports veterans and military spouses with interview guarantees.

Qualifications

• Excellent customer service skills and a polite, helpful approach.
• Strong attention to detail and ability to interpret information accurately.
• Confidence in following guidelines and escalating complex issues.
• Continuous improvement mindset with initiative within defined processes.
• Professional communication with public, judiciary, internal teams and external stakeholders.
• Basic numeracy and organisational skills to manage workloads.

Responsibilities

• Prepare papers, files and documents for court/tribunal hearings and meetings.
• Create and update records on an in-house computer system with accurate data input.
• Support day-to-day operations including clerking civil and family courts and tribunals.
• Handle counter enquiries and respond to written and telephone queries politely and promptly.
• Assist court users and support listing/rota management, checking files and contacting relevant parties.
• Serve documents and carry out administrative actions with warrants, fines and fees.

Skills

Customer service

Attention to detail

Guidelines compliance

Continuous improvement

Professional communication

Numeracy

Job description

Admin Officer
Location: Norwich NR3-1UP Monday- Friday 9am-5pm Pay rate: £12.86ph

If you're the kind of person who takes pride in getting things right first time, enjoys helping others, and wants a role that keeps matters moving with purpose, we'd love to hear from you. Hiring for an Admin Officer, this is a vital administrative post supporting courts and tribunals-where accuracy, customer care and continuous improvement really matter.

What you'll be doing:

• Prepare papers, files and documents for court/tribunal hearings, meetings and related activities
• Create and update records on an in-house computer system, carrying out data input accurately
• Support day-to-day operations including clerking civil and family courts and tribunals, ensuring materials are up to date
• Handle counter enquiries, and respond to written and telephone queries politely and promptly
• Assist court users and support listing/rota management, checking files and contacting relevant parties
• Serve documents and carry out administrative actions associated with warrants, fines and fees (including chip and pin)
• Support Team Information Board (TIB) meetings-helping ensure they're relevant, timely and productive
• Process casework through accurate documentation and interpretation of information on court files
• Undertake verification and checking of documents, records, claims, returns and statistics to meet quality standards
• Produce basic statistical analysis reports and support straightforward financial processing where required
• Work in a flexible way, including occasional ad hoc support at other local office locations

What you'll bring:

• Excellent customer service skills, with a helpful, prompt and polite approach
• Strong attention to detail-able to interpret information accurately and maintain high standards
• Confidence working to guidelines and instructions, escalating complex issues to a team leader/supervisor
• A continuous improvement mindset-using discretion and initiative within defined processes
• Comfortable communicating professionally with the public, judiciary, magistracy, internal teams and external stakeholders
• Basic numeracy and organisational skills, including the ability to manage workloads against throughput and accuracy targets

Additional information:

• You may have regular contact with court/tribunal users, including members of the Judiciary and the legal profession
• You'll be part of a team with regular management support, and you'll own your own time while collaborating closely with colleagues

If you're successful in your application an Enhanced DBS will be required as part of the on-boarding checks with Brook Street.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.