Admin Officer

Brook Street; Scunthorpe; On-site; GBP 34,164,000 - 39,262,000; Full time

Job summary

Brook Street in Lincoln is seeking an Admin Officer to support Lincoln County Court's hearing activity. You will handle administrative tasks, engage with users, and help keep processes running smoothly.

The role runs Monday to Friday, 9:00am to 5:00pm, 37 hours, with a DBS check. Responsibilities include accuracy, data handling, and guiding customers to the right services.

Qualifications

• Strong customer-focused mindset and clear communication with a wide range of people.
• Ability to manage sensitive information responsibly and accurately.
• Methodical approach to administration and following processes.
• Calm judgement for time-sensitive requests and escalation risks.

Responsibilities

• Prepare for, facilitate, and conclude hearing activity.
• Provide support via face-to-face engagement, telephone, and written correspondence.
• Signpost users using service scripts and knowledge articles; give clear, consistent guidance.
• Follow complaints policies and procedures; respond promptly to prevent escalation and update systems.
• Identify risks relating to HMCTS buildings and inform the SPoS when needed.
• Process operational support work using SOPs to meet performance targets.
• Handle case files with accurate data entry and secure information management.
• Support jury service tasks and processing related expenses and court fees.
• Assist with listing and scheduling, including urgent matters and listing policies.
• Support enforcement procedures, including financial assessments and basic statistical reports.

Skills

Customer service

Clear communication

Data handling

Administration

Calm under pressure

Job description

Admin Officer

Location: Lincoln, LN5 7PS
Working Days / Hours: 37 hours Monday - Friday
Working Pattern: 9:00am - 5:00pm
Pay Rate: £12.86 per hour

If you're someone who thrives on helping people through complex situations, this is a brilliant opportunity to support the justice process. Our Client is hiring for Admin Officers at Lincoln County Court-where your communication, administration, and calm approach can make a real difference to users, stakeholders, and wider teams.

What you'll be doing:

• Undertaking administrative tasks to prepare for, facilitate, and conclude hearing activity
• Providing support via face to face engagement, telephone (incoming and outbound), and written correspondence in a range of formats
• Using service scripts and knowledge articles to signpost users to the right services and give clear, consistent guidance-particularly for users with specific or complex needs
• Following complaints policies and procedures, responding promptly to help prevent escalation, and updating systems as required
• Helping to identify risks relating to HMCTS buildings and inform the Senior Person on Site (SPoS) when needed
• Processing operational support work using standard operating procedures to meet performance targets and service standards
• Handling case files with accurate data entry, secure information management, and compliance with retention and data loss protocols
• Supporting jury service tasks (selection, deferral, reassignment, attendance tracking) and processing related expenses and court fees
• Assisting with listing and scheduling, including responsiveness to urgent matters and adherence to listing policies
• Supporting enforcement procedures, including financial assessments, fine collection support, and production of basic statistical/financial reports
• Contributing to health and safety activities (e.g., PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance)

What you'll bring:

• A strong customer-focused mindset and confidence communicating clearly and consistently with a wide range of people
• The ability to manage sensitive information responsibly and accurately
• A methodical approach to administration, able to follow processes and meet operational standards
• Calm judgement when dealing with queries, escalation risk, or time-sensitive requests

Additional information:

• You'll support compliance and day-to-day operations under team leader guidance, including theatre of tasks such as judicial business support (e.g., diary coordination, as locally required).
• If you're successful in your application a BASIC DBS will be required as part of the on-boarding checks with Brook Street.

Ready to bring your customer service strength to a meaningful role?

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.