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Brook Street; Slough; On-site; GBP 24,000 - 26,000; Full time

Job summary

Brook Street is seeking an Administrative Officer to support the effective operation of the Courts and Family Court, helping progress cases and ensuring excellent service for court users, colleagues and other stakeholders.

This role focuses on accurate administrative tasks, front-facing customer service and clerking hearings, with a 37-hour week from Monday to Friday, 9:00am to 5:00pm, and a pay rate of £12.86 per hour.

Qualifications

• Strong administrative capability with confident computer skills for day-to-day work
• Excellent customer service - polite, professional and reliable under pressure
• Attention to detail and accuracy across records, documents and outputs
• Comfortable working to guidelines, instructions and quality standards
• Proactive mindset, using discretion and initiative to help improve processes and deliver to workload targets

Responsibilities

• Prepare papers, files and documents for hearings, meetings and tribunals, ensuring everything is up to date
• Create and update records on an in-house computer system, carry out data input and administration support
• Handle post opening and dispatch, filing, photocopying and document preparation
• Provide front-facing support (counter, written and telephone enquiries) with a helpful, prompt, right first time approach
• Support court/tribunal operations by clerking hearings and ensuring papers and materials are available
• Contact relevant parties, schedule and assist with listing/rota activity, including serving court documents and related administration
• Check and verify documents, records and statistics against criteria, regulations and procedures
• Produce basic statistical analysis reports and support straightforward financial processing where required
• Contribute to continuous improvement and problem-solving within a framework of systems and processes

Skills

Administration

Customer service

Attention to detail

Guideline compliance

Proactive mindset

Job description

If you're someone who enjoys keeping things running smoothly, taking pride in accuracy, and delivering customer service that people genuinely notice, this could be the role for you. Our Client is hiring an Administrative Officer to support the effective operation of the Courts and Family Court-helping progress cases and ensure excellent service for court users, colleagues, and other stakeholders.

Working Days / Hours:

37 hours Monday - Friday

Working Pattern:

9:00am - 5:00pm

Pay Rate:

£12.86 per hour

What you'll be doing:

• Prepare papers, files and documents for hearings, meetings and tribunals, ensuring everything is up to date
• Create and update records on an in-house computer system, carry out data input and administration support
• Handle post opening and dispatch, filing, photocopying and document preparation
• Provide front-facing support (counter, written and telephone enquiries) with a helpful, prompt, "right first time" approach
• Support court/tribunal operations by clerking hearings and ensuring papers and materials are available
• Contact relevant parties, schedule and assist with listing/rota activity, including serving court documents and related administration
• Check and verify documents, records and statistics against criteria, regulations and procedures
• Produce basic statistical analysis reports and support straightforward financial processing where required
• Contribute to continuous improvement and problem-solving within a framework of systems and processes

What you'll bring:

• Strong administrative capability, with confident computer skills for day-to-day work
• Excellent customer service-polite, professional and reliable, even when under pressure
• Attention to detail and a commitment to accuracy across records, documents and outputs
• Comfortable working to guidelines, instructions and quality standards, escalating complex issues appropriately
• A proactive mindset, using discretion and initiative to help improve processes and deliver to workload targets

Additional information:

You'll work as part of a team with regular management support, responsible for your own time.

If you're successful in your application a BASIC DBS will be required as part of the on-boarding checks with Brook Street.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interestand state the role that you are interested in.We arecommitted to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.