Excellence Manager

Secure Care UK - Bases; Keynsham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare transport company based in Keynsham is seeking an Excellence Manager to lead a team in delivering exceptional patient care. The role involves ensuring compliance with regulatory standards, nurturing a high-caliber workforce, and maintaining operational excellence. Candidates should have strong leadership skills, experience in healthcare, and a full UK driving licence. Offering competitive pay, continuous development, and a supportive team culture, this position is a great opportunity for a dedicated professional.

Benefits

Full management training

Health Care Cash Plan

Refer-a-friend bonuses

Paid overtime

Qualifications

• Proficient in managing a team and ensuring high standards.
• Experience in healthcare and logistics-related roles.
• Ability to maintain composure and solve issues under pressure.

Responsibilities

• Lead and support a team delivering patient transition care.
• Oversee compliance with health and safety standards.
• Manage recruitment, induction, and staff development processes.

Skills

Effective leadership and people management experience

Experience within the healthcare sector

Strong attention to detail

Professional communication skills

Resilience and adaptability

Education

Full UK manual driving licence

Job description

Description

Excellence Manager (EXM) – Full Time (40 hours / week)

Location : Keynsham, Taunton and Marlborough

Reports To : Area Care Operations Manager (ACOM)

Job Type : Full-time

Shift Pattern

Monday to Friday

Salary : Rate of £14.85 and starting rate of £30,884.00 based on expected hours

If you’re an experienced people leader with a passion for high standards in healthcare and operational excellence, this is your opportunity to make a meaningful impact in a key management role.

We’re looking for a dedicated Excellence Manager to support the delivery of high-quality patient transition care, drive service excellence, and help lead our Keysham team. This role is vital to maintaining regulatory compliance, championing our company values, and motivating a team that truly makes a difference.

What You’ll Be Doing

• Be an ambassador for quality patient care, integrity, and professionalism.
• Monitor and maintain high standards of health & safety and care delivery.
• Support and coach staff, nurture a learning culture, and promote continual improvement.
• Lead performance reviews, disciplinary meetings, and development planning.
• Ensure adherence to policies, procedures, and company values across the board.
• Oversee rota management and crew productivity, maintaining high levels of care and efficiency.
• Act as vehicle custodian and ensure all vehicle standards and stock levels are maintained.
• Collaborate with internal teams, regulatory bodies, and external partners.
• Respond positively to change and support new company initiatives.
• Provide on-call management support and work across multiple sites if needed.
• Be the “go to” contact for logistics, team communication, and operational updates.
• Lead recruitment, induction, and team development processes.
• Take ownership of KPIs and business objectives.

What We’re Looking For

• Effective leadership and people management experience
• Experience within the healthcare sector and professional driving
• Ability to use initiative, stay calm under pressure, and solve problems
• Strong attention to detail and resource management
• Resilience, adaptability, and a positive approach to change
• Professional communication skills and a coaching mindset
• Commitment to personal development and continual learning
• Confidence in enforcing high standards and representing the company brand
• A full UK manual driving licence
• Willingness to travel across sites and participate in out-of-hours support

What Success Looks Like

• Drive a positive team culture and continuous improvement
• Lead best practices across sites and plan for team growth and succession
• Demonstrate commercial awareness and readiness for the next leadership level
• Uphold and protect the reputation of the SCUK brand

Who We Are

Secure Care UK is a national leader in secure patient transport, mental health support, and healthcare logistics. Our mission is to provide safe, respectful, and person‑centred services that put the patient first—every time. We are proud to be the UK’s only secure transport provider working to Restraint Reduction Network (RRN) standards.

What We Offer

• Full management training and ongoing development
• Pension scheme & cycle-to-work programme
• Health Care Cash Plan (after 6 months)
• Blue Light Card eligibility
• Refer-a-friend bonuses
• Wagestream – on-demand pay access
• Monthly awards & employee recognition
• Paid overtime and enhanced rates for certain duties
• Supportive, inclusive team culture

Equal Opportunities

Secure Care UK is an equal opportunities employer. We celebrate diversity and are committed to building an inclusive environment for all. Applications are welcome from all backgrounds, in line with the Equality Act 2010.

Please Note

Due to the nature of our work, flexibility is essential. Shifts may overrun or vary depending on patient needs.

Overtime is paid at £22 p / h, with enhanced pay (£1.20 p / h) for work involving Place of Safety and Bed Watch.

Additional shift enhancements of £1.75 p / h may apply for call‑ins or extra shifts.

If you're ready to lead with integrity and elevate standards of care and operations in Keynsham, apply now and begin a fulfilling career with Secure Care UK.