Exams Administrator

GORDON YATES; Greater London; Hybrid; GBP 26,000 - 30,000; Full time

Job summary

A non-profit healthcare membership organization is seeking an Exams Administrator to support examination processes. This hybrid role requires excellent communication skills and attention to detail. The successful candidate will coordinate onboarding sessions, manage meeting schedules, and assist with the recruitment of examiners. The position offers a competitive salary and a full-time schedule with two days in the office and three days working from home.

Qualifications

• Proven track record of delivering high standard customer service.
• Experience with meeting booking software essential.
• Strong communication skills, both telephone and written.

Responsibilities

• Support Head of Exams with meetings, documentation, and minute taking.
• Respond to candidate and panel member enquiries using relevant communication forms.
• Coordinate onboarding sessions for candidates using clinical exams platform.
• Facilitate standardisation meetings and provide troubleshooting support during exam days.
• Assist in new examiner recruitment training.

Skills

Excellent communication skills

Attention to detail

Customer service

Experience with meeting booking software

Tools

Microsoft Bookings

Zoom

Job description

Exams Administrator

We are currently recruiting for an Exams Administrator to start immediately on a Temp‑perm Basis! The role is Hybrid – 2 days in and 3 days from home, working on a full‑time basis, and is paying a competitive £26,869 - £29,182 (£16.91 an hour Min).

WHO WILL YOU BE WORKING FOR?

Our client is an established non‑profit healthcare membership body.

WHAT WILL YOU BE DOING?

• Support the Head of Exams with setting up meetings, preparing documentation and minute taking.
• Respond to candidate, panel member and examiner enquiries (using all relevant forms of communication) within established timeframes.
• Co‑ordinate onboarding sessions to train candidates on how to use the clinical exams platform, including set‑up via Microsoft Bookings, scheduling the IT team, and providing occasional support during onboarding.
• Co‑ordinate standardisation meetings on exam days, training exams team hosts on using Zoom, and working with IT to troubleshoot issues experienced by hosts and participants.
• Support new examiner and exam panel recruitment training, including administration on training days for both face‑to‑face and online events.
• Create and collate incident reports and update systems post‑exams, ensuring completion in an accurate and timely manner with the relevant exams manager.

ABOUT YOU?

• Excellent communication skills – telephone and written.
• Excellent attention to detail and proof‑reading skills.
• A proven track record of delivering a high standard of customer service.
• Experience of using meeting booking software (e.g., Microsoft Bookings, Calendly).