Events Facilitator

V&A Dundee; Dundee; On-site; GBP 13,000 - 15,000; Part time

Job summary

A leading Scottish design museum is seeking a part-time facilities and events team member to ensure the smooth delivery of events. Responsibilities include maintaining event spaces, assisting clients, and providing audiovisual support. Ideal candidates should have experience in event setup and strong communication skills. Flexible working, including evenings and weekends, is required. This role offers 38 days holiday and numerous benefits.

Benefits

38 days holiday

Pension scheme

Company sick pay

Free entry to exhibitions

Discounts and benefits

Qualifications

• Experience of delivering events.
• Practical abilities including building of stages.
• Strong organisational and communication skills.

Responsibilities

• Ensure events spaces are maintained to high standards.
• Assist with room set-ups and clear-outs.
• Provide support during events including AV assistance.

Skills

Customer care

Organisational skills

Communication skills

AV equipment experience

Hands-on skills

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Salary: £13,797 - £14,918 pro‑rata (£24,637 - £26,640 FTE)

Contract type: Permanent

Reporting to: Head of Visitor Experience

Department: Operations

Who are we?

We are Scotland’s design museum. Designed for everyone, firing imaginations and sparking curiosity in design across Scotland and around the world. At V&A Dundee we are on a mission to inspire and empower through design.

Design shapes our world, it’s part of everyday life and it’s everywhere. We are a museum with energy and have a vision of the future where everyone is inspired through design and recognises its far‑reaching impact in our lives.

We are a welcoming place for people of Dundee to explore design and to use it as an everyday part of their city, as well as inviting visitors from around the world. We are part of the V&A family of museums that celebrate creativity in all its forms from across centuries, for everyone.

Role profile

Responsible for the in‑person delivery of events at the V&A Dundee, ensuring that clients are well‑served and that spaces are set up as specified/requested. The position will work across teams and will step in once the event has been confirmed and designed by both the Event Owner and the Event Coordinator. The role is part of the V&A Dundee’s facilities and events team, undertaking duties such as setting up rooms for meetings and events, ensuring all working and public areas are kept safe and clean, and providing direct client engagement and support. Parts of the role can be physically demanding at times.

Duties and Responsibilities

• Ensuring the museum and its events spaces are maintained to a high standard in relation to safe operations and ensuring visitor requirements are met.
• Following good housekeeping standards with items stored appropriately in safe and accessible areas.
• Undertaking room and auditorium set‑ups & clear‑outs in all areas of the building as required by all users (including but not limited to: set‑up/removal and storage of chairs/tables, erecting and dismantling stages and platforms, audio‑visual and catering set‑ups).
• Assisting with the delivery and maintenance of V&A Dundee’s in‑house audio‑visual (AV) equipment. Being available throughout events to assist users with equipment needed for their event.
• Undertaking routine and top‑up cleaning, ensuring that establishments are clean and fit for purpose. Ensuring that litter is also cleared regularly from all external areas of the establishment.
• Assisting clients with the loading and unloading of goods and equipment and any other porter duties.
• Permitting access to the building and its facilities to staff, clients, performers, contractors, suppliers and other authorised visitors.
• Reporting any emergency, maintenance or repair requirements and completing appropriate paperwork accurately.
• Liaising as required with outside contractors and ensuring all visiting contractors adhere to safe working practices while on site.
• Carrying out condition/stock audits on core event‑related facilities including tables, chairs, office equipment, signage, etc.
• Receiving and signing in all deliveries of goods and services and arranging delivery to destination, including local courier and post.

Client Support Duties

• Demonstrating a high standard of customer care and responsiveness to both internal and external customers and clients.
• Supporting all of V&A Dundee’s teams with the delivery and service of events.
• Providing support on welcoming and dealing with enquiries from members of the public in person, over the phone or via email communications, some of this may involve the use of a computer.
• Supporting V&A Dundee’s events with administrative support to ensure service delivery is maintained for visitors, staff and contractors.

Health & Safety

• Responding to problems, issues, incidents and accidents.
• Resolving issues, either as part of a team or using own initiative.
• Reporting all problems, issues, incidents and accidents to V&A Dundee’s management team.
• Responding to poor weather situations (flooding/snow/ice clearing) ensuring safe pedestrian access to all areas.
• Undertaking training and being a first‑aid appointed person whilst on duty.
• Liaising as required with outside contractors either directly or through property services staff, ensuring that contractors comply with relevant aspects of health and safety legislation.

Working Conditions

• Flexible working required, covering weekends and evening work.
• The postholder may be required to perform duties, appropriate to the level of the post, other than those given in the role profile.
• Lone working will be required in the role.
• Using manual handling procedures to transport materials and equipment throughout the building, ensuring that these are stored appropriately in accordance with health and safety legislation.

Person specification

Essential

• Experience of delivering events.
• Experience of working with processes and procedures.
• Practical abilities, including hands‑on skills such as building of stages.
• Experience with AV and technical equipment.
• Ability to provide regular and effective service which can be physically demanding.
• Strong organisational and communication skills.
• The ability to act with tact and diplomacy with individuals from a variety of situations and backgrounds.
• Experience of using Microsoft Word, Excel, PowerPoint and Outlook.
• Practical awareness of health and safety.

Desirable

• Experience of working in a museum or visitor attraction.
• IOSH working safely (or similar).
• Knowledge of first aid.

Deadline for applications: no later than 15.00, 2 January 2026. Interviews are expected to be held week commencing 12 January 2026.

This is a part‑time position, working 21 hours per week, Monday‑Sunday, including a variety of shift timings and regular evening and weekend work, to facilitate our daily operation and exciting programme of out‑of‑hours events working from our museum in Dundee. We offer a generous package including 38 days holiday, pension scheme, company sick pay, entry to V&A Dundee paid exhibitions and many more discounts and benefits.

You will be asked to confirm that you have the right to work in the UK. If you do not have the right to work in the UK, you will not be able to progress your application further.

We are an equal opportunity employer and encourage applications from everyone and do not discriminate on the basis of race, religion, gender, sexual orientation, age, marital status, disability or any other protected characteristics.

V&A Dundee is aware that working more flexibly is a central element of attracting and retaining disabled people in the labour market. We encourage you to apply if you define yourself as disabled under the Equality Act 2010 (including deaf or neurodivergent).

If you require any adjustments during the recruitment process, such as receiving the interview questions in advance or documents in an alternative format, please let us know via the email below.

If you have any issues with your application, please email: [e-mail]