Evening Front Desk & Guest Experience Lead

Sofitel Gatwick - Arora Group; Guildford; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided & dry cleaned

Complimentary on-site parking

Employee discounts at Arora Hotels

Food & beverage discounts

Life assurance

Cycle to work scheme

Merlin Entertainments discounts

Job summary

Sofitel London Gatwick is seeking a Night Receptionist to ensure a warm, efficient check-in/out process and guest assistance throughout the night. You will greet guests, handle inquiries, and coordinate with departments to maintain seamless service, while upholding brand standards and a calm, professional demeanor.

Experience in a 4-star hotel and Opera PMS knowledge are advantageous; a friendly, proactive approach is essential.

Qualifications

• High-quality guest service mindset.
• Strong organizational skills and attention to detail.
• Ability to multitask and stay calm under pressure.

Responsibilities

• Greet guests with a warm welcome and assist with check-in and check-out.
• Provide guests with information about hotel facilities and local area.
• Handle guest inquiries and resolve issues promptly and professionally.
• Coordinate with other departments to ensure seamless guest experiences.
• Answer phone calls, allocate rooms, and prepare guest bills.

Skills

Communication skills

Organizational skills

Multi-tasking

English proficiency

Team player

Tools

Opera PMS

Job description

Sofitel London Gatwick is seeking a Night Receptionist to ensure a warm, efficient check-in/out process and guest assistance throughout the night. You will greet guests, handle inquiries, and coordinate with departments to maintain seamless service, while upholding brand standards and a calm, professional demeanor.

Experience in a 4-star hotel and Opera PMS knowledge are advantageous; a friendly, proactive approach is essential.