Night Operations Manager — Luxury 4‑Star Hotel

SLG-Front Office; Horley; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Free meals on duty

Uniform offered and dry cleaned

Discounted employee friends & family

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Cycle to work scheme

UK attraction discounts @ Merlin Enter

Taste card

Life assurance scheme

Wage stream

Employee assistance programme

Arora star employee recognition

Long service recognition award

Job summary

Sofitel London Gatwick is seeking a Night Manager to oversee overnight operations and lead hotel departments through the night shift. You will maintain service standards and guest safety, ensuring smooth operations and a calm, responsive environment for guests.

Ideal candidates will have strong leadership, excellent communication, and experience with Micros and Opera PMS. The role offers a competitive salary, 28 days holiday, and benefits within a luxury 4-star setting.

Qualifications

• Excellent communication and interpersonal skills.
• Attention to detail and a drive to maintain high standards.
• Strong leadership and motivational abilities.
• Resilience and a proactive approach to problem-solving.
• Adaptable and ready to handle any situation.
• A smart and professional appearance.
• Micros and Opera PMS experience is a must.
• Experience in a similar role within a 4-star hotel is a significant advantage.

Responsibilities

• Deliver and maintain exceptional levels of customer service.
• Ensure the security of the hotel throughout the night.
• Conduct regular health and safety checks.
• Manage and respond to any incidents or accidents involving guests or team members.
• Provide operational support to all departments as needed.

Tools

Micros

Opera PMS

Job description

Sofitel London Gatwick is seeking a Night Manager to oversee overnight operations and lead hotel departments through the night shift. You will maintain service standards and guest safety, ensuring smooth operations and a calm, responsive environment for guests.

Ideal candidates will have strong leadership, excellent communication, and experience with Micros and Opera PMS. The role offers a competitive salary, 28 days holiday, and benefits within a luxury 4-star setting.