Guest Experience Front Desk – Hotel Receptionist (Gatwick)

Bloc Gatwick; Crawley; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Uniform provided.

28 days holiday

Discounts for friends & family at Aror

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Cycle to work scheme

Merlin Entertainments discounts

Taste card

Life assurance scheme

Wage stream

Employee assistance programme

Arora star employee recognition

Long service recognition award

Job summary

Bloc Gatwick is seeking a friendly, proactive Receptionist to join our front desk team, creating a warm and inviting atmosphere for guests and ensuring every guest experiences superb service during their stay.

You will greet guests, manage check-in and check-out, provide information about hotel facilities and local area, handle inquiries, and collaborate with other departments to deliver seamless guest experiences.

Qualifications

• Strong customer service mindset and ability to create a welcoming atmosphere.
• Clear and polite communication with guests in English.
• Ability to multitask and stay calm under pressure.
• Well-presented and professional in appearance.
• Experience in a hotel reception is a plus.

Responsibilities

• Greet guests with a warm welcome and a smile.
• Manage check-in and check-out efficiently.
• Provide guests with information about hotel facilities and local area.
• Handle guest inquiries and resolve issues promptly and professionally.
• Collaborate with other departments to ensure seamless guest experiences.

Skills

Customer service

Communication skills

English proficiency

Multitasking

Team player

Professional appearance

Job description

Bloc Gatwick is seeking a friendly, proactive Receptionist to join our front desk team, creating a warm and inviting atmosphere for guests and ensuring every guest experiences superb service during their stay.

You will greet guests, manage check-in and check-out, provide information about hotel facilities and local area, handle inquiries, and collaborate with other departments to deliver seamless guest experiences.