Night Operations Leader – Luxury Hotel

Sofitel Gatwick - Arora Group; Crawley; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided and dry cleaned

Staff discounts for friends & family

Food and beverage discounts

Life assurance scheme

Cycle to work scheme

Employee assistance programme

Merlin Entertainments discounts

Job summary

Sofitel London Gatwick is seeking a dedicated night shift professional to deliver exceptional guest service, ensure security, and uphold health and safety standards throughout the night. You will respond to incidents and provide operational support across departments as needed.

Experience with Micros and Opera PMS is essential, with a background in 4-star hotel environments considered highly advantageous. Join a premium property within the Arora Group at Gatwick.

Qualifications

• Excellent communication and interpersonal skills.
• Attention to detail and a drive to maintain high standards.
• Strong leadership and motivational abilities.
• Resilience and a proactive approach to problem-solving.
• Adaptable and ready to handle any situation.

Responsibilities

• Deliver and maintain exceptional levels of customer service.
• Ensure the security of the hotel throughout the night.
• Conduct regular health and safety checks.
• Manage and respond to any incidents or accidents involving guests or team members.
• Provide operational support to all departments as needed.

Skills

Communication skills

Leadership

Attention to detail

Problem-solving

Adaptability

Tools

Micros

Opera PMS

Job description

Sofitel London Gatwick is seeking a dedicated night shift professional to deliver exceptional guest service, ensure security, and uphold health and safety standards throughout the night. You will respond to incidents and provide operational support across departments as needed.

Experience with Micros and Opera PMS is essential, with a background in 4-star hotel environments considered highly advantageous. Join a premium property within the Arora Group at Gatwick.