Night Operations Leader - Luxury Hotel, Guest Safety

Sofitel Gatwick - Arora Group; Wootton Bridge; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided

Staff discount

Cycle to work scheme

Life assurance

Employee assistance

Job summary

Sofitel London Gatwick is seeking a Night Manager to oversee overnight operations across all departments, ensuring service and safety standards are met. The role requires calm leadership under pressure, strong communication, and a smart professional appearance.

You will use Micros and Opera PMS to support guest care, conduct health and safety checks, and assist with incidents as needed. In return, the hotel offers a competitive salary and a range of staff benefits within the Arora group.

Qualifications

• Experience in a similar role within a 4-star hotel is an advantage.
• Excellent communication and interpersonal skills.
• Strong leadership and ability to perform under pressure.

Responsibilities

• Deliver and maintain exceptional levels of customer service across overnight operations.
• Ensure the security of the hotel throughout the night.
• Conduct regular health and safety checks.
• Manage and respond to incidents involving guests or team members.
• Provide operational support to all departments as needed.

Skills

Micros & Opera PMS

Tools

Micros & Opera PMS

Job description

Sofitel London Gatwick is seeking a Night Manager to oversee overnight operations across all departments, ensuring service and safety standards are met. The role requires calm leadership under pressure, strong communication, and a smart professional appearance.

You will use Micros and Opera PMS to support guest care, conduct health and safety checks, and assist with incidents as needed. In return, the hotel offers a competitive salary and a range of staff benefits within the Arora group.