Guest Experience Host — Hotel Front Desk

Bloc Gatwick; South Harting; In loco; GBP 25.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Uniform provided

Discounted employee rates at Arora

Food and beverage discounts

Christmas gifts and parties

Introduce a friend scheme

Cycle to work scheme

UK Merlin discounts

Taste card

Life assurance

Employee assistance programme

Star employee recognition

Long service recognition

Descrizione del lavoro

Bloc Hotel Gatwick is seeking a warm, professional receptionist to help create a welcoming atmosphere for guests and uphold the hotel’s high standards.

You will greet guests, manage check-in and check-out, provide information about facilities and local attractions, handle inquiries, allocate rooms, prepare guests’ bills, and liaise with other departments to ensure seamless experiences.

Competenze

• Providing high-quality service comes naturally.
• Strong organisational skills with attention to detail.
• Ability to multitask and stay calm under pressure.
• Excellent spoken and written English communication.
• Smart, professional appearance and team collaboration.
• Willingness to contribute proactively to the team.
• Hotel reception experience is advantageous.

Mansioni

• Greet guests with a warm welcome and friendly smile.
• Manage check-in and check-out procedures efficiently.
• Provide guests with information about hotel facilities and local area.
• Handle guest inquiries and resolve issues promptly and professionally.
• Work closely with other departments to ensure seamless guest experiences.
• Answer calls, allocate rooms, and prepare guests’ bills.

Conoscenze

Customer service

Communication

Organisation

Multitasking

Team player

Professional appearance

English proficiency

Descrizione del lavoro

Bloc Hotel Gatwick is seeking a warm, professional receptionist to help create a welcoming atmosphere for guests and uphold the hotel’s high standards.

You will greet guests, manage check-in and check-out, provide information about facilities and local attractions, handle inquiries, allocate rooms, prepare guests’ bills, and liaise with other departments to ensure seamless experiences.