Evening Customer Service Associate — Part Time

Starling; Southampton; Hybrid; GBP 25,000 - 31,000; Part time

Benefits offered by this job

Private Medical Insurance

Pension scheme

25 days holiday

Birthday leave

Life Insurance

Volunteer time

Cycle to Work

Gym partnerships

Perkbox

Job summary

Starling Bank is seeking a Twilight: Customer Service Team Member for part-time hours in Southampton. You will respond to customers across phone, email, live chat and social media, maintaining service standards and ownership of resolutions. Training and hybrid in-office/Home working patterns apply.

The role emphasizes delivering exceptional customer experiences, handling varied inquiries, and contributing to a supportive, fast-changing team environment within our digital bank.

Qualifications

• Providing exceptional customer service via phone, email, live chat and social media.
• Showing ownership and accountability for offering solutions that help and benefit our customers.
• Maintaining high standards and continually striving to improve the service for our customers.
• Responding to customer complaints and escalating issues as necessary.

Responsibilities

• Handle queries across multiple channels in a timely and accurate manner.
• Own customer issues end-to-end and provide clear resolutions.
• Collaborate with team members to maintain high service levels and knowledge sharing.
• Contribute to process improvements and better workflows in the contact centre.

Skills

Customer service

Communication skills

Multichannel support

Problem solving

Tools

CRM systems

MacBook

Job description

Starling Bank is seeking a Twilight: Customer Service Team Member for part-time hours in Southampton. You will respond to customers across phone, email, live chat and social media, maintaining service standards and ownership of resolutions. Training and hybrid in-office/Home working patterns apply.

The role emphasizes delivering exceptional customer experiences, handling varied inquiries, and contributing to a supportive, fast-changing team environment within our digital bank.