Evening Hybrid Customer Service Associate — Part-Time

Starling; Hampton; Híbrido; GBP 25.000 - 31.000; Tempo parcial

Benefícios oferecidos por esta vaga

Private Medical Insurance

25 days holiday

Perkbox membership

Cycle to Work

Resumo da vaga

Starling Bank is seeking a Customer Service Team Member for Twilight, a part-time role based in Southampton. The position involves handling customer inquiries across channels, joining a training period in the office, and working in a hybrid pattern post-training.

Salary starts at £28,000 FTE with pro-rata for 25 hours. The role emphasizes customer obsession, ownership of solutions, and a flexible, supportive team culture at Starling.

Qualificações

• Excellent written and verbal communication skills.
• Ability to communicate with customers across multiple channels (phone, email, live chat, social media).
• Comfort with a fast-changing environment and handling emotive customer interactions.

Responsabilidades

• Provide exceptional customer service via phone, email, live chat and social media.
• Take ownership and offer solutions that benefit customers.
• Maintain high standards and continually improve service quality.
• Respond to customer complaints and escalate when necessary.
• Support continuous improvement within the contact centre.
• Contribute to improving processes and workflows.
• Work well within a dynamic team environment.

Conhecimentos

Excellent written communication

Verbal communication

Resilience

IT skills

Descrição da vaga

Starling Bank is seeking a Customer Service Team Member for Twilight, a part-time role based in Southampton. The position involves handling customer inquiries across channels, joining a training period in the office, and working in a hybrid pattern post-training.

Salary starts at £28,000 FTE with pro-rata for 25 hours. The role emphasizes customer obsession, ownership of solutions, and a flexible, supportive team culture at Starling.