Customer Service Team Member - Part Time Evenings

CheapGo Ltd; Southampton; Hybride; GBP 19 000 - 28 000; Temps partiel

Avantages offerts par ce poste

Employer pension contribution (7%)

Private medical insurance

Life insurance

Volunteering time

Leave and wellbeing benefits

Résumé du poste

CheapGo Ltd in Southampton is seeking a part-time evening customer-service adviser. You’ll train five weeks in the office, then work a hybrid pattern with one shift in the office every fortnight and the rest from home.

The role centers on excellent written and verbal communication and a strong customer focus. The employer indicates a 25-hour-per-week schedule with shifts between 17:00 and 00:00, and an annual part-time salary around £18,600, with £28,000 cited for a full-time equivalent.

Qualifications

• Contact-centre experience is not essential.
• Excellent written and verbal communication.
• Strong customer focus and service orientation.
• Resilience, adaptability and basic IT skills.

Responsabilités

• Help customers when they need you with a friendly, professional approach.
• Handle inquiries during shifts across phone, email and chat channels.
• Complete five weeks of office training before transitioning to hybrid working.
• Maintain attendance for 25 hours per week with a mix of home and office shifts.

Connaissances

Customer service

Communication

Resilience

Adaptability

MacBook basics

Outils

MacBook

Description du poste

Pay Approx. £18,600 per year (actual) · Employer estimate for 25 hours/week; £28,000 full-time annual reference

Location Southampton · Hybrid Southampton

Closes Not stated No closing date published

Help customers when they need you.

A Southampton-based part-time evening customer-service role. Starling advertises a £28,000 full-time annual starting salary and roughly £18,600 a year for 25 hours. First complete five weeks of office training, Monday-Friday 09:00-17:30; afterwards work one shift per fortnight in the office and the rest from home. You must be within commuting distance of Southampton.

Salary basis Roughly £18,600 actual part-time annual starting salary for 25 hours, as estimated by the employer; £28,000 full-time annual reference. No hourly rate published.

Hours 25 hours/week. The application asks for five five-hour shifts between 17:00 and 00:00, Monday-Sunday.

Rota clarification The linked six-week rota contains four-shift and six-shift weeks as well as five-shift weeks, while the form says five shifts. Confirm the final pattern with Starling.

Week 1 Mon/Sun 17:00-22:00; Tue/Fri/Sat 19:00-00:00

Week 2 Mon/Wed/Thu/Fri 19:00-00:00

Weeks 3 and 4 Mon-Fri 17:00-22:00

Week 5 Mon/Tue/Wed/Thu/Sat/Sun 19:00-00:00

Week 6 Mon/Tue/Fri/Sat/Sun 17:00-22:00

Training Five weeks in the office, Monday-Friday 09:00-17:30

Hybrid pattern After training, one shift per fortnight in the office; remaining shifts from home

Service availability Contact centres operate 365 days a year

Induction dates 23 November and 7 December; the advert does not state a year

Experience and skills Contact-centre experience is not essential. Excellent written/verbal communication, customer focus, resilience, adaptability and basic IT/MacBook skills.

Screening Successful candidates undergo background checks, including references, fraud and criminal-history checks. The form asks about UK work permission and sponsorship; no sponsorship commitment is stated.

Benefits Advertised benefits include a 7% employer pension contribution, private medical insurance, life insurance, volunteering time, leave and retail/wellbeing benefits. Confirm part-time entitlements with Starling.