Evening Customer Experience Specialist

Fresh Direct; Bicester; Vor Ort; GBP 20.000 - 25.000; Teilzeit

Benefits dieser Stelle

Flexibility bonus

Discount on products

Generous holiday allowance

Pension

Career opportunities

Zusammenfassung

Fresh Direct is seeking an Evening Customer Service Advisor to join our busy Contact Centre in the United Kingdom. You will handle inbound and outbound customer contacts, drive service quality, and contribute to sales through a service-focused approach.

The role requires strong written and verbal communication, excellent rapport-building skills, and attention to detail. It offers a 30-hour weekly schedule from 17:00 to 23:00 on a 5/7 rota, with a competitive salary and benefits package.

Qualifikationen

• Excellent written and verbal communication skills.
• Strong ability to build rapport with customers.
• Attention to detail in handling inquiries and issues.
• Willing to work 30 hours per week 17:00–23:00 on a 5/7 rota including weekends.

Aufgaben

• Add value to every customer contact using Fresh Direct sales through service approach to drive profitable growth, build loyalty and customer lifetime value.
• Take ownership of personal development to maintain knowledge of Fresh Direct products, services and processes.
• Handle inbound and outbound customer contacts including order placement, query resolution and service issue management.
• Maintain clear communication with other departments and follow internal policies.
• Be self-motivated to achieve personal scorecard targets and assist in departmental KPI achievement.
• Coordinate between departments to ensure customer satisfaction and optimal outcomes.

Kenntnisse

Communication skills

Rapport building

Attention to detail

Written and verbal skills

Jobbeschreibung

Fresh Direct is seeking an Evening Customer Service Advisor to join our busy Contact Centre in the United Kingdom. You will handle inbound and outbound customer contacts, drive service quality, and contribute to sales through a service-focused approach.

The role requires strong written and verbal communication, excellent rapport-building skills, and attention to detail. It offers a 30-hour weekly schedule from 17:00 to 23:00 on a 5/7 rota, with a competitive salary and benefits package.