Remote Customer Service Advisor

Confidential; Birmingham; Remote; GBP 12,000 - 21,000; Full time

Benefits offered by this job

Weekly pay

Wellbeing resources

Employee Assistance Programme

Job summary

Adecco is seeking a Customer Service Advisor for remote, 6-week rolling shifts in the United Kingdom. You will be the first point of contact for inbound and outbound calls, handling emails and webchat with care and professionalism.

Training is provided, with a full-time schedule (8am-8pm on weekdays and 9am-5:30pm on weekends/bank holidays, one weekend on call every 6 weeks). Weekly pay and wellbeing resources are included to support you.

Qualifications

• Excellent written and verbal communication skills.
• Experience in a fast-paced customer service environment (contact centre preferred).
• Strong IT skills and ability to multitask.

Responsibilities

• Handle customer inquiries via telephone, email, and webchat with accurate notes in the system.
• Aim for first-time resolutions and provide exceptional service.
• Support customers in sensitive circumstances with professionalism and impartiality.
• Escalate complex queries to ensure fair outcomes.
• Maintain GDPR-compliant handling of information and update client systems accurately.

Skills

Excellent communication

Fast-paced environment

IT skills

Timekeeping

Home-working environment

Job description

Adecco is seeking a Customer Service Advisor for remote, 6-week rolling shifts in the United Kingdom. You will be the first point of contact for inbound and outbound calls, handling emails and webchat with care and professionalism.

Training is provided, with a full-time schedule (8am-8pm on weekdays and 9am-5:30pm on weekends/bank holidays, one weekend on call every 6 weeks). Weekly pay and wellbeing resources are included to support you.