Evening Customer Service Advisor

Brakes; Bicester; Remote; GBP 20,000 - 25,000; Part time

Benefits offered by this job

Flexibility bonus

Pension

Generous holiday allowance

Discounts on products

Job summary

Brakes is seeking an Evening Customer Service Advisor to join our remote Contact Centre. You’ll work 30 hours weekly, 17:00–23:00, on a 5/7 rota including weekends, with a salary of £22,495 per year and a flexibility bonus.

You’ll be the friendly first point of contact, handling orders, queries and service issues with a focus on customer satisfaction. You’ll need excellent communication, rapport-building, and attention to detail to thrive in a busy environment and deliver value to customers and

Qualifications

• Excellent written and verbal communication skills.
• Ability to build rapport with customers and colleagues.
• Strong attention to detail and accuracy in all interactions.
• Able to think quickly and resolve issues in a fast paced environment.

Responsibilities

• Handle inbound/outbound customer contacts, including order placement and query resolution.
• Manage service issues and coordinate with other departments to ensure customer satisfaction.
• Aim to achieve personal scorecard targets and contribute to departmental KPI's.
• Maintain communication with stakeholders to ensure best possible customer outcomes.

Skills

Communication

Rapport building

Attention to detail

Fast learner

Job description

Job Description

Evening Customer Service Advisor - Remote - Permanent

Working 30 hours per week from 17.00 - 23.00 working 5/7 days including weekends on a rota basis

Due to growth, we are currently recruiting a talented and results driven Evening Customer Service Advisor to join our busy team in our Contact Centre team

£22,495 Per Annum, Flexibility bonus and lots of great benefits.

Our Customer Service Advisors are the smile on the end of the line, the people with all the answers, the every-day heroes that help keep our customers' businesses running smoothly.

What we want you to do...

• Add value to every customer contact using Fresh Direct sales through service approach to drive profitable growth, build loyalty and customer lifetime value
• Take ownership of own personal development to maintain and develop knowledge of Fresh Direct products, services and process
• Take ownership of all aspects of inbound and outbound customer contacts including order placement, query resolution and managing service issues
• Ensure good communication links with various departments and utilise and follow internal policies
• Be self-motivated to deliver high productivity, to achieve personal scorecard targets and assist in the achievement of overall departmental KPI's
• Liaising between departments to ensure customer satisfaction

What we are looking for...

• You are able to think quickly on your feet, enabling the best outcome for all customers
• You have top notch communication skills
• Great at building rapport and getting along easily with people
• A strong level of written and verbal skills, with a great attention to detail.
• Be able and happy to work in a busy and fast paced role

What we can give you in return...

• A competitive salary and recognition rewards and incentives
• Huge discount on all sorts of lovely food and award-winning products
• Generous holiday allowance
• Recognition awards and Incentives
• Pension
• Real career opportunities - being part of Sysco, the world's leading foodservice business, opens up a world of possibility
• And much more....

There's a lot on offer, so what are you waiting for?