Evening Customer Service Advisor

Fresh Direct; Bicester; On-site; GBP 20,000 - 25,000; Part time

Benefits offered by this job

Flexibility bonus

Discount on products

Generous holiday allowance

Pension

Career opportunities

Job summary

Fresh Direct is seeking an Evening Customer Service Advisor to join our busy Contact Centre in the United Kingdom. You will handle inbound and outbound customer contacts, drive service quality, and contribute to sales through a service-focused approach.

The role requires strong written and verbal communication, excellent rapport-building skills, and attention to detail. It offers a 30-hour weekly schedule from 17:00 to 23:00 on a 5/7 rota, with a competitive salary and benefits package.

Qualifications

• Excellent written and verbal communication skills.
• Strong ability to build rapport with customers.
• Attention to detail in handling inquiries and issues.
• Willing to work 30 hours per week 17:00–23:00 on a 5/7 rota including weekends.

Responsibilities

• Add value to every customer contact using Fresh Direct sales through service approach to drive profitable growth, build loyalty and customer lifetime value.
• Take ownership of personal development to maintain knowledge of Fresh Direct products, services and processes.
• Handle inbound and outbound customer contacts including order placement, query resolution and service issue management.
• Maintain clear communication with other departments and follow internal policies.
• Be self-motivated to achieve personal scorecard targets and assist in departmental KPI achievement.
• Coordinate between departments to ensure customer satisfaction and optimal outcomes.

Skills

Communication skills

Rapport building

Attention to detail

Written and verbal skills

Job description

Our Customer Service Advisors are the smile on the end of the line, the people with all the answers, the every-day heroes that help keep our customers' businesses running smoothly. What we want you to do .

• Add value to every customer contact using Fresh Direct sales through service approach to drive profitable growth, build loyalty and customer lifetime value
• Take ownership of own personal development to maintain and develop knowledge of Fresh Direct products, services and process
• Take ownership of all aspects of inbound and outbound customer contacts including order placement, query resolution and managing service issues
• Ensure good communication links with various departments and utilise and follow internal policies
• Be self-motivated to deliver high productivity, to achieve personal scorecard targets and assist in the achievement of overall departmental KPI's
• Liaising between departments to ensure customer satisfaction
  You are able to think quickly on your feet, enabling the best outcome for all customers
• You have top notch communication skills
• Great at building rapport and getting along easily with people
• A strong level of written and verbal skills, with a great attention to detail.
• Be able and happy to work in a busy and fast paced role
  Working 30 hours per week from 17.00 - 23.00 working 5/7 days including weekends on a rota basis

Due to growth, we are currently recruiting a talented and results driven Evening Customer Service Advisor to join our busy team in our Contact Centre team £22,495 Per Annum, Flexibility bonus and lots of great benefits.

• A competitive salary and recognition rewards and incentives
• Huge discount on all sorts of lovely food and award-winning products
• Generous holiday allowance
• Recognition awards and Incentives
• Pension
• Real career opportunities - being part of Sysco, the world's leading foodservice business, opens up a world of possibility
• And much more .