Evening Remote Customer Care Specialist

Brakes; Bicester; Remote; GBP 20,000 - 25,000; Part time

Benefits offered by this job

Flexibility bonus

Pension

Generous holiday allowance

Discounts on products

Job summary

Brakes is seeking an Evening Customer Service Advisor to join our remote Contact Centre. You’ll work 30 hours weekly, 17:00–23:00, on a 5/7 rota including weekends, with a salary of £22,495 per year and a flexibility bonus.

You’ll be the friendly first point of contact, handling orders, queries and service issues with a focus on customer satisfaction. You’ll need excellent communication, rapport-building, and attention to detail to thrive in a busy environment and deliver value to customers and

Qualifications

• Excellent written and verbal communication skills.
• Ability to build rapport with customers and colleagues.
• Strong attention to detail and accuracy in all interactions.
• Able to think quickly and resolve issues in a fast paced environment.

Responsibilities

• Handle inbound/outbound customer contacts, including order placement and query resolution.
• Manage service issues and coordinate with other departments to ensure customer satisfaction.
• Aim to achieve personal scorecard targets and contribute to departmental KPI's.
• Maintain communication with stakeholders to ensure best possible customer outcomes.

Skills

Communication

Rapport building

Attention to detail

Fast learner

Job description

Brakes is seeking an Evening Customer Service Advisor to join our remote Contact Centre. You’ll work 30 hours weekly, 17:00–23:00, on a 5/7 rota including weekends, with a salary of £22,495 per year and a flexibility bonus.

You’ll be the friendly first point of contact, handling orders, queries and service issues with a focus on customer satisfaction. You’ll need excellent communication, rapport-building, and attention to detail to thrive in a busy environment and deliver value to customers and