Customer Experience Specialist

Net World Sports, Ltd.; United Kingdom; Remote; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Health & Wellbeing

Annual leave 29 days

Flexible hours

Social events

Gym membership

Product discount

On-site cafe

Job summary

Net World Sports Ltd. is seeking a customer service adviser to handle inbound calls, emails and live chat, resolve queries promptly and maintain high standards of service across all brands.

You will respond across product ranges, manage orders, payments and shipping, and build positive relationships with customers to encourage repeat business. The role is full-time on-site, 37.5 hours per week, with AM/PM shifts Monday to Friday.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to listen and respond with empathy while resolving issues quickly.
• Proficient in MS Word, Excel and Outlook; comfortable with multiple platforms.

Responsibilities

• Handle inbound calls, emails and live chat from customers and resolve their queries in a timely and professional manner.
• Respond to queries across all product ranges and brands.
• Manage and respond to enquiries across multiple customer communication platforms including email, live chat, phone and marketplace messaging systems.
• Seek to resolve issues on first contact with active listening and quick information gathering.

Skills

Active listening

Communication

Empathy

MS Office (Word/Excel/Outlook)

Tools

MS Word

MS Excel

Outlook

Job description

Net World Sports Ltd. is seeking a customer service adviser to handle inbound calls, emails and live chat, resolve queries promptly and maintain high standards of service across all brands.

You will respond across product ranges, manage orders, payments and shipping, and build positive relationships with customers to encourage repeat business. The role is full-time on-site, 37.5 hours per week, with AM/PM shifts Monday to Friday.