European Customer Lifecycle Lead

TD SYNNEX; Basingstoke; Hybrid; GBP 90.000 - 130.000; Vollzeit

Zusammenfassung

TD SYNNEX, a Fortune 500 global IT distributor, seeks a Customer Lifecycle European Program Lead to drive adoption and ROI for lifecycle programs across Europe. You will link vendor strategies with local market execution and enable country teams, recruiting and onboarding partners into programs.

Ideal candidates demonstrate stakeholder influence, commercial acumen, and strong communication in a multinational, matrix environment; travel across Europe is expected as part of the role.

Qualifikationen

• Experience leading programs across multiple European countries.
• Strong understanding of the IT channel, distribution, partner ecosystems, and vendor programs.
• Knowledge of customer lifecycle strategies, including onboarding, adoption, renewal, and retention.
• Proven ability to influence stakeholders and drive results without direct authority.
• Excellent communication, presentation, and stakeholder management abilities.
• Experience creating enablement and training programs.
• Ability to work effectively in a matrixed, multinational environment.
• Willingness to travel across Europe.
• Experience within a distributor, vendor, or reseller organization.
• Knowledge of Customer Lifecycle vendor programs.
• Additional European language skills.
• Experience with reporting and analytics tools.

Aufgaben

• Drive Customer Lifecycle program adoption across European countries.
• Enable and support country teams through training, tools, and best practices.
• Develop and maintain lifecycle messaging, sales plays, and enablement materials.
• Partner with local teams to identify, recruit, and onboard partners into vendor programs.
• Track partner sign-up and activation targets and remove adoption barriers.
• Build strong relationships with country teams, partners, and vendor stakeholders.
• Define and monitor ROI metrics, program performance, and business outcomes.
• Present results, insights, and recommendations to vendors and senior leadership.
• Ensure Customer Lifecycle initiatives are embedded into local sales and marketing plans.

Kenntnisse

Program management

Stakeholder management

Vendor programs

ROI reporting

Communication

Training programs

Partner recruitment

Multinational teamwork

Travel across Europe

IT channel knowledge

Tools

Analytics tools

Reporting tools

CRM systems

Jobbeschreibung

TD SYNNEX, a Fortune 500 global IT distributor, seeks a Customer Lifecycle European Program Lead to drive adoption and ROI for lifecycle programs across Europe. You will link vendor strategies with local market execution and enable country teams, recruiting and onboarding partners into programs.

Ideal candidates demonstrate stakeholder influence, commercial acumen, and strong communication in a multinational, matrix environment; travel across Europe is expected as part of the role.