Customer Lifecycle Program Manager

TD SYNNEX; Basingstoke; On-site; GBP 90,000 - 130,000; Full time

Job summary

TD SYNNEX, a Fortune 500 global IT distributor, seeks a Customer Lifecycle European Program Lead to drive adoption and ROI for lifecycle programs across Europe. You will link vendor strategies with local market execution and enable country teams, recruiting and onboarding partners into programs.

Ideal candidates demonstrate stakeholder influence, commercial acumen, and strong communication in a multinational, matrix environment; travel across Europe is expected as part of the role.

Qualifications

• Experience leading programs across multiple European countries.
• Strong understanding of the IT channel, distribution, partner ecosystems, and vendor programs.
• Knowledge of customer lifecycle strategies, including onboarding, adoption, renewal, and retention.
• Proven ability to influence stakeholders and drive results without direct authority.
• Excellent communication, presentation, and stakeholder management abilities.
• Experience creating enablement and training programs.
• Ability to work effectively in a matrixed, multinational environment.
• Willingness to travel across Europe.
• Experience within a distributor, vendor, or reseller organization.
• Knowledge of Customer Lifecycle vendor programs.
• Additional European language skills.
• Experience with reporting and analytics tools.

Responsibilities

• Drive Customer Lifecycle program adoption across European countries.
• Enable and support country teams through training, tools, and best practices.
• Develop and maintain lifecycle messaging, sales plays, and enablement materials.
• Partner with local teams to identify, recruit, and onboard partners into vendor programs.
• Track partner sign-up and activation targets and remove adoption barriers.
• Build strong relationships with country teams, partners, and vendor stakeholders.
• Define and monitor ROI metrics, program performance, and business outcomes.
• Present results, insights, and recommendations to vendors and senior leadership.
• Ensure Customer Lifecycle initiatives are embedded into local sales and marketing plans.

Skills

Program management

Stakeholder management

Vendor programs

ROI reporting

Communication

Training programs

Partner recruitment

Multinational teamwork

Travel across Europe

IT channel knowledge

Tools

Analytics tools

Reporting tools

CRM systems

Job description

Why choose TD SYNNEX

As a Fortune 500 global company operating in over 100 countries, TD SYNNEX values its diverse workforce of 24,000 employees. As the world’s largest IT distributor, our mission is to deliver top-class technology solutions that enable businesses and individuals to navigate the digital world in a safe and efficient way.

Job Purpose

The Customer Lifecycle European Program Lead is responsible for driving the adoption, execution, and commercial success of Customer Lifecycle programs across TD SYNNEX Europe. Acting as the link between vendor strategy and local market execution, this role enables country teams, drives partner participation in vendor programs, and ensures measurable ROI for both vendors and partners. The position requires strong stakeholder management, commercial acumen, and the ability to influence cross-functional teams in a matrix environment.

Responsibilities

• Drive Customer Lifecycle program adoption across European countries.
• Enable and support country teams through training, tools, and best practices.
• Develop and maintain lifecycle messaging, sales plays, and enablement materials.
• Partner with local teams to identify, recruit, and onboard partners into vendor programs.
• Track partner sign-up and activation targets and remove adoption barriers.
• Build strong relationships with country teams, partners, and vendor stakeholders.
• Define and monitor ROI metrics, program performance, and business outcomes.
• Present results, insights, and recommendations to vendors and senior leadership.
• Ensure Customer Lifecycle initiatives are embedded into local sales and marketing plans.

Knowledge, Skills and Experience

• Experience leading programs or business development initiatives across multiple European countries.
• Strong understanding of the IT channel, distribution, partner ecosystems, and vendor programs.
• Knowledge of customer lifecycle strategies, including onboarding, adoption, renewal, and retention.
• Proven ability to influence stakeholders and drive results without direct authority.
• Strong commercial, analytical, and ROI reporting skills.
• Excellent communication, presentation, and stakeholder management abilities.
• Experience creating enablement and training programs.
• Ability to work effectively in a matrixed, multinational environment.
• Willingness to travel across Europe.
• Experience within a distributor, vendor, or reseller organization.
• Knowledge of Customer Lifecycle vendor programs.
• Additional European language skills.
• Experience with reporting and analytics tools.

What’s In It For You?

Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.

Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.

Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.

Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.

Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.

Connect with Your Community: Participate in internal peer-led inclusive communities and activities including business resource groups, local volunteering events and more environmental and social initiatives.

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. At TD SYNNEX (NYSE: SNX), we’re proud to share an unwavering passion for bringing compelling technology products, services and solutions to the world. We’re an innovative partner that helps our customers maximize the value of IT investments, demonstrate business outcomes and unlock growth opportunities. With diverse backgrounds, expertise and experiences, our co-workers make us who we are. When we seek to understand one another and recognize the power of the individual, we demonstrate respect and dignity; we learn, evolve and unlock potential to achieve outstanding results for our customers and win together. This broad perspective is integral to our commitment to diversity, equity and inclusion. To learn more, visit www.TDSYNNEX.com or follow us on Twitter, LinkedIn, and Facebook.