Europe Last Mile & After-Sales Program Lead

JD.COM; Milton Keynes; On-site; GBP 65,000 - 95,000; Full time

Job summary

JD.COM in Milton Keynes seeks a Program Owner to lead a core European program strengthening After Sales and Reverse Logistics, directly improving customer experience. You will refine strategies, define standards, and partner with warehouses and 3PLs to optimize returns and SLAs across Europe.

Responsibilities include monitoring KPIs, coordinating with Leadership Team and Country Teams, and driving cross-functional collaboration to deliver measurable improvements and faster execution.

Qualifications

• English fluency is required.
• 5+ years of professional experience in logistics or related field.
• Bachelor’s degree or higher.
• Experience in last mile delivery or reverse logistics preferred.
• Strong data analysis and Excel/Office skills.
• Excellent communication and coordination in a multicultural environment.

Responsibilities

• Lead a core European program to strengthen After Sales and Reverse Logistics.
• Define, standardize, and execute After Sales processes and standards.
• Collaborate with Warehouse, Procurement, and Solution Teams to optimize returns and SLAs.
• Monitor KPI data and drive actions with Country Teams and Management.
• Identify improvements and drive fast execution.

Skills

English fluency

Data analysis

Communication

Problem solving

Education

Bachelor's degree or higher

Tools

Office software

Job description

JD.COM in Milton Keynes seeks a Program Owner to lead a core European program strengthening After Sales and Reverse Logistics, directly improving customer experience. You will refine strategies, define standards, and partner with warehouses and 3PLs to optimize returns and SLAs across Europe.

Responsibilities include monitoring KPIs, coordinating with Leadership Team and Country Teams, and driving cross-functional collaboration to deliver measurable improvements and faster execution.