Europe After-Sales & Reverse Logistics Program Lead

Energy Jobline ZR; Coventry; On-site; GBP 70,000 - 100,000; Full time

Job summary

Energy Jobline ZR is seeking a Program Owner for a European-scope last mile delivery program. You will lead strategic capability improvements and collaborate with Leadership, Country Teams and partners to refine After Sales and Reverse Logistics strategies, ensuring top customer satisfaction across Europe.

You will drive standards, optimize returns processes with 3PLs, and monitor KPIs with cross-functional teams to deliver measurable improvements in customer experience.

Qualifications

• Fluent spoken and written English.
• 5+ years of professional experience in the respective field.
• Bachelor's degree or higher.
• Experience in last mile delivery, ideally returns/reverse logistics.
• Proficient in Office software and strong data analysis skills.
• Strong communication, coordination, and problem-solving abilities in a multi-cultural environment.

Responsibilities

• Lead a core European-scoped program within Last Mile Delivery and After Sales.
• Refine and execute logistics strategy with Leadership Team and Country Teams.
• Collaborate with stakeholders to identify customer experience improvements.
• Define and implement standards for After Sales and Reverse logistics.
• Improve flows with Warehouse/Procurement/Solution Teams, optimize return SLA with 3PLs.
• Monitor KPIs and drive actions with Country and Management Teams.

Skills

Strategic thinking

Program management

Cross-functional coordination

Data analysis

Communication

Problem solving

Education

Bachelor's degree

Tools

Office software

Job description

Energy Jobline ZR is seeking a Program Owner for a European-scope last mile delivery program. You will lead strategic capability improvements and collaborate with Leadership, Country Teams and partners to refine After Sales and Reverse Logistics strategies, ensuring top customer satisfaction across Europe.

You will drive standards, optimize returns processes with 3PLs, and monitor KPIs with cross-functional teams to deliver measurable improvements in customer experience.