European Customer Success Leader, Digital Solutions (Hybrid)

Quadient; Greater London; Hybrid; GBP 140.000 - 200.000; Vollzeit

Benefits dieser Stelle

Flexible work

Learning platform access

Philanthropy program

Competitive total rewards

Employee assistance program

Zusammenfassung

Quadient is seeking a senior leader for Customer Success Management, Digital Europe, to drive adoption, retention and expansion across Europe. The role reports to the SVP Sales & Operations, Digital Europe, and oversees CS teams while aligning with Sales, Product and Finance for long-term customer value.

Located in London, Paris or Munich with hybrid work and some travel, the leader will translate global CS frameworks into scalable regional execution and help Quadient grow sustainable, recurring

Qualifikationen

• Senior leadership experience in Customer Success, Account Management, or post-sales roles (SaaS/digital).
• Experience leading regional, multi-country CS teams in a matrixed environment.
• Strong executive presence with the ability to partner with senior sales/product/ops leaders.
• Demonstrated ability to translate strategy into repeatable execution across diverse markets.

Aufgaben

• Own the regional Customer Success strategy for Digital Europe, aligned with global standards.
• Lead, develop and performance-manage CS leaders across Europe.
• Drive retention, renewals and expansion with Sales.
• Ensure strong adoption, value realization and health-risk management.
• Scale engagement models: onboarding, lifecycle management, value-based planning.

Kenntnisse

Senior leadership

Regional teams

Executive presence

Strategy execution

Multilingual (EN/DE/FR)

Ausbildung

Bachelor's degree in business/related field

Tools

Salesforce

Gainsight

Jobbeschreibung

Quadient is seeking a senior leader for Customer Success Management, Digital Europe, to drive adoption, retention and expansion across Europe. The role reports to the SVP Sales & Operations, Digital Europe, and oversees CS teams while aligning with Sales, Product and Finance for long-term customer value.

Located in London, Paris or Munich with hybrid work and some travel, the leader will translate global CS frameworks into scalable regional execution and help Quadient grow sustainable, recurring