Estate Services Quality Assurance Officer

neway international; City Of London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A local government authority in London is seeking an Estate Services Quality Assurance Officer to ensure high standards for estate services. The role involves inspecting various services to maintain safety and cleanliness. Candidates should have experience in estate services and strong communication skills. This position plays a vital role in improving residents' lives by providing well-maintained communities.

Qualifications

• Experience in estate services, housing, or facilities management.
• Ability to use digital applications for inspections.
• Commitment to maintaining high standards.

Responsibilities

• Inspect and monitor estate services including caretaking and waste management.
• Ensure services meet the highest standards of safety and cleanliness.
• Maintain accurate records of inspections using digital applications.

Skills

Attention to detail

Communication skills

Collaboration skills

Problem-solving

Job description

We are seeking an Estate Services Quality Assurance Officer to join Islington Council’s Homes & Neighbourhoods team. This role provides vital support in ensuring that estate services across the borough are delivered to the highest standards of safety, cleanliness, and customer satisfaction.

Working under the direction of the Estate Services Area Manager, you will monitor and inspect a wide range of estate services, ensuring they meet agreed standards and contribute to the council’s wider objectives of creating safe, welcoming, and well-maintained communities.

Key Responsibilities

• Inspect and monitor estate services including caretaking, horticulture, communal repairs, waste management, play areas, sports facilities, storage units, and garages.
• Ensure services meet the highest standards of safety, security, cleanliness, and overall appearance.
• Maintain accurate records of inspections using digital applications.
• Work collaboratively with Members, council services, partners, and stakeholders to deliver council priorities.
• Contribute proactively to the collective leadership of the council, supporting its vision and values.

We are looking for candidates with:

• Experience in estate services, housing, or facilities management.
• Strong attention to detail and commitment to maintaining high standards.
• Ability to use digital applications to record and monitor inspections.
• Excellent communication and collaboration skills, with the ability to work across teams and with external partners.
• A proactive approach to problem‑solving and service improvement.

Islington Council is committed to delivering high‑quality services that make a real difference to residents’ lives. As part of our Homes & Neighbourhoods team, you will play a key role in ensuring estates are safe, clean, and welcoming for all.