Estate Agency Training Manager

Spicerhaart; Colchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent estate agency in the UK is seeking a Training Specialist to design and deliver effective training programs. Responsibilities include ensuring compliance, improving training materials, and assessing apprenticeships. Candidates should hold relevant qualifications and have experience in sales or related fields. The role is located in Essex and offers a competitive salary.

Qualifications

• At least 3 years of experience in sales, property, or retail sales.
• Experience with apprenticeship programs and assessment preferred.

Responsibilities

• Design, develop, and deliver training programs to enhance performance.
• Ensure procedural compliance and legislative adherence in training.
• Oversee training projects for timely and effective delivery.

Skills

Communication

Presentation

Organizational skills

Self-motivation

Flexibility

Education

Degree-level education or CIPD qualification

Job description

Overview

Spicerhaart beliefs:

When you join Spicerhaart, you become a valued part of the family, which is the largest independent estate agent in the UK. We are passionate about developing our people and actively work towards a nurturing culture of continuous improvement to enable staff to reach their full potential. We operate in a high-performance culture that prides itself on delivering excellent customer service. Our reputation depends on the service we provide to our internal and external customers.

Main purpose of the role:

The job holder is responsible for designing and delivering efficient, comprehensive training to all colleagues within Spicerhaart, aligned with the company vision. Proper training on processes and procedures is crucial to mitigate risks and impact on sales.

The role also involves assessing apprenticeships on the Spicerhaart Vocational Development Programme.

Location: Essex Region

Accountable to: Head of Training & Development EA

Responsible for: Training approximately 250 colleagues

Salary: £30-£40k depending on experience

Car / Allowance: Included

Main Duties:

• Design, develop, and deliver training programs to enhance colleague performance in sales and customer experience.
• Deliver training to ensure procedural compliance and legislative adherence.
• Maintain and update training manuals reflecting current policies and legal requirements.
• Support other departments with operations manuals.
• Review and improve training materials for effective learning outcomes.
• Stay updated on company procedures, systems, and legal requirements to inform training development.
• Recommend best practices in training and implement where appropriate.
• Participate in special projects and provide cover in other areas as needed.
• Manage systems training, including e-learning platforms and blended learning solutions.
• Oversee training projects, ensuring timely and cost-effective delivery.
• Aim for 100% course completion rate among apprentices through support and assessment.
• Uphold company standards and dress code at all times.

Role-specific competencies:

Degree-level education or CIPD qualification in Learning and Development, with at least 3 years of experience in sales, property, or retail sales. Experience with apprenticeship programs and assessment qualifications are preferred. Excellent communication and presentation skills, self-motivation, confidence, flexibility, accuracy, and organizational skills are essential.

The finer details

We are conducting interviews via video software. To proceed, you will need:

• Full UK Driving Licence
• Legal right to work in the UK (evidence required)

Additional requirements include proof of address, National Insurance, and driver’s license checks.

*Subject to passing probation and completing 1 year of service.

**After first 5 months, protected earnings expire.

Armed Forces Covenant: Spicerhaart is a forces-friendly company supporting military personnel transitioning to civilian careers. More info at https://www.haart.co.uk/about-us/armed-forces-covenant/

Equal Opportunities: We celebrate diversity and are committed to equal employment opportunity for all applicants regardless of race, religion, sex, age, disability, or gender identity. Accommodation requests are welcome.

Recruitment Agencies: Spicerhaart does not accept unsolicited CVs from agencies and is not responsible for associated fees.

Privacy Policy: Your data will be processed in accordance with our Privacy Policy: https://www.spicerhaart.co.uk/about-us/our-people/staff-privacy-policy/