ESG-Savvy Hybrid Customer Service Assistant

Trades Workforce Solutions; United Kingdom; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A growing sustainability consultancy is seeking a dynamic Customer Service Assistant based in Surrey. This hybrid position involves providing exceptional support to clients and suppliers, managing queries, and assisting the Waste team. The ideal candidate will have over 2 years of experience in customer service, strong communication skills, and proficiency in MS Office. Benefits include a pension, private medical insurance, and an increasing number of annual leave days.

Benefits

Pension

Private medical insurance

Life assurance

Cycle to work scheme

22 days annual leave (increasing by one day each year)

Qualifications

• Minimum of 2 years' experience in a Customer Service or Client support role.
• Dynamic client-focused mindset with a passion for delivering great service.
• Strong organisational and multitasking skills under pressure.

Responsibilities

• Be the first point of contact for clients and suppliers via phone and email.
• Deliver high-quality, timely support by resolving client and supplier queries.
• Maintain accurate records by updating and closing cases within the internal portal.

Skills

Customer Service

Problem-solving

Communication Skills

Multitasking

Detail-oriented

Education

GCSE English & Maths (Grade C/Level 4 or above)

Tools

MS Excel

MS Word

MS Outlook

Job description

A growing sustainability consultancy is seeking a dynamic Customer Service Assistant based in Surrey. This hybrid position involves providing exceptional support to clients and suppliers, managing queries, and assisting the Waste team. The ideal candidate will have over 2 years of experience in customer service, strong communication skills, and proficiency in MS Office. Benefits include a pension, private medical insurance, and an increasing number of annual leave days.