ESG Client Query Manager

M&G; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading investment firm in London is seeking an experienced ESG Queries Manager to lead the strategic development of sustainability communication. The role involves managing ESG-related queries, engaging with stakeholders, and enhancing operational efficiency. The ideal candidate will have experience in asset management, excellent organizational skills, and proficiency in relevant tools. This position offers a competitive salary and benefits package.

Benefits

Pension scheme of 18%

38 days annual leave

Private Healthcare

Comprehensive parental leave

Qualifications

• Experience in asset management in a similar role.
• Excellent attention to detail.
• Ability to write in a clear, concise manner.

Responsibilities

• Lead engagement with senior stakeholders across the firm.
• Oversee the development of an ESG Standard Questionnaire.
• Ensure timely communication of sustainability credentials.

Skills

Excellent organisational and time management

Good creative writing skills

Ability to liaise with stakeholders

Proficient in MS Office suite

Ability to manage multiple priorities

Knowledge of Q&A databases

Ability to demonstrate initiative

Education

IMC qualified or working towards similar qualifications

Tools

Salesforce

RocketDocs

Job description

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

The Role

An exciting opportunity has arisen within M&G’s ESG Queries team for an experienced professional to lead the strategic development and operational delivery of the firm’s ESG query response function.

This role is central to ensuring the timely, accurate, and consistent communication of M&G’s sustainability credentials to clients and stakeholders. The ESG Queries Manager will play a pivotal role in shaping the firm’s ESG narrative, enhancing operational efficiency, and delivering insights that inform broader sustainability and client engagement strategies.

Key Responsibilities

Strategic Leadership & Team Oversight:

• Lead engagement with senior stakeholders across the firm including with Investment Teams, Sales, Product, Sustainability, Compliance, and other key functions, to ensure ESG messaging delivered to clients appropriately
• Provide regular reporting and analysis on ESG query volumes and trends, delivering insights that inform strategic decision-making.
• Oversee the development and maintenance of a firm-wide ESG Standard Questionnaire to support consistent and scalable responses to frequently asked ESG queries.
• Act as the escalation point for complex or sensitive queries, resolving issues in collaboration with internal experts and stakeholders.
• Champion continuous improvement across ESG query processes, driving operational efficiency and service excellence including through the use of AI.

Day to Day activities:

• Oversee the end-to-end management of all incoming ESG-related queries, ensuring each request is appropriately assessed, managed, and tracked, owning the production of the document where required. Maintain clear ownership and accountability within the team, ensuring a comprehensive log of all ongoing and completed queries is kept up to date (within Salesforce).
• Collaborate closely with Asset Class RFP teams to support and answer ESG-related content across all asset classes, ensuring responses reflect M&G’s sustainability commitments and investment capabilities.
• Participate in wider team projects including with the firm’s content management database (RocketDocs) as well as ad-hoc projects to build the team's profile around the business.
• Become the expert in various ESG data tools within the business, ensuring the wider team are versed on how to use these - cross training other teams where required.
• Manage ESG Queries team, support the team with training, and development whilst also managing capacity.

Process Optimisation:

• Translate client requirements into actions / development points, leading engagement with appropriate teams internally to ensure solutions are built to support clients.
• Maintain comprehensive documentation of ESG Queries team processes to support governance and knowledge continuity.

Key Experience, Skills & Behaviours

• Experience of working in asset management in a similar role and eagerness to learn about Investments.
• Excellent organisational and time management skills to manage multiple projects simultaneously, whilst maintaining excellent attention to detail.
• Good creative writing skills and good grammar/authoring; ability to write in a clear, concise manner.
• Confident liaising with stakeholders of varying seniority and the ability to build good working relationships by understanding needs and requirements.
• Knowledge of Q&A databases is preferred (RocketDocs).
• Proficient in the MS Office suite (Outlook, Word, Excel, PowerPoint).
• Ability to write for multiple audiences and stakeholders.
• Ability to manage and control multiple priorities and competing deadlines.
• Ability to demonstrate initiative to improve processes and content.
• Ideally IMC qualified or working towards this or other relevant qualifications.

Recruiter: Hannah Curtis

Work Level: Experienced Colleague

What we offer

At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:

• As a savings and Investments firm we are proud to offer a valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions. We also offer Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services - to help give you real confidence to put your money to work.

• Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy – to balance your work and personal commitments.

• Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture.

• Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options - for peace of mind.

To explore more about life at M&G and our full benefits offering, visit Life at M&G

M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions.

If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: [e-mail]