Entry-Level IT Support Technician - Grow in Service Desk

Castle Employment Agency Ltd; Brandesburton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A well-established organization in Brandesburton is seeking a Junior IT Support Technician to provide frontline IT support. You will be the first point of contact for IT issues, enjoying the opportunity to help users while following ITIL best practices. Ideal candidates have a customer service background and some technical experience, particularly with Microsoft technologies. This role offers a path for growth in the IT field within a supportive team environment.

Benefits

Structured entry-level IT role

Exposure to a broad range of technologies

Opportunity for career progression

Qualifications

• 1 to 3 years’ experience in a customer-facing support role, ideally within IT.
• Strong customer service focus with excellent communication and interpersonal skills.
• Logical, structured approach to fault finding and issue resolution.

Responsibilities

• Act as the first point of contact for all IT-related issues.
• Deliver support via phone, email, chat, and face-to-face.
• Accurately log, update, and manage incidents within the service desk system.

Skills

Customer service focus

Excellent communication skills

Fault finding and issue resolution

Knowledge of Microsoft Windows

Understanding of Active Directory

Time management

Proactive attitude

Job description

A well-established organization in Brandesburton is seeking a Junior IT Support Technician to provide frontline IT support. You will be the first point of contact for IT issues, enjoying the opportunity to help users while following ITIL best practices. Ideal candidates have a customer service background and some technical experience, particularly with Microsoft technologies. This role offers a path for growth in the IT field within a supportive team environment.