Entry-Level IT Service Desk Trainee | Hybrid London

Tindall Riley & Co Limited; Greater London; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading insurance company is seeking a Junior IT Service Desk Trainee in London. This entry-level role focuses on providing tier 1 technical support to users both locally and globally. Ideal candidates will have a passion for technology, experience in a corporate environment, and strong problem-solving skills. The position offers a hybrid working model, ensuring a balance between in-office training and remote work after initial development.

Benefits

Competitive salary

Varied benefits package

Friendly workplace culture

Qualifications

• Passion for computing and enthusiasm for learning.
• Previous customer or client-facing role is desirable.
• Demonstrated aptitude for problem solving.

Responsibilities

• Provide Tier 1 technical support to users via phone, email, and in person.
• Log and prioritize IT support cases.
• Assist in investigating and resolving common hardware and software issues.

Skills

Computer literacy with MS Office

Problem solving aptitude

Customer service experience

Education

A Level in a numerate subject or computing

Job description

A leading insurance company is seeking a Junior IT Service Desk Trainee in London. This entry-level role focuses on providing tier 1 technical support to users both locally and globally. Ideal candidates will have a passion for technology, experience in a corporate environment, and strong problem-solving skills. The position offers a hybrid working model, ensuring a balance between in-office training and remote work after initial development.