Enterprise SaaS Product Support Specialist (Hybrid)

Haven Holidays; Hemel Hempstead; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading holiday provider in Hemel Hempstead is seeking a Product Support (Enterprise) specialist. In this full-time role, you will provide operational and technical support, maintaining SaaS platforms, training colleagues, and ensuring seamless service delivery. The position offers a hybrid working model with opportunities for personal development and career progression, alongside competitive benefits including an annual bonus and generous holiday allowance.

Benefits

25 Days Holiday + Bank Holidays

Annual bonus

20% discount on Haven holiday

Comprehensive wellbeing support

Exclusive discounts with corporate partners

Career pathways and learning opportunities

Enhanced family friendly policies

Qualifications

• Proven experience supporting SaaS products in a ticket‑based environment.
• Strong technical grounding in SaaS configuration, integrations and administration.
• Clear, confident communicator with a service‑first mindset.

Responsibilities

• Provide day‑to‑day operational and technical support to an assigned product squad.
• Configure, maintain and administer Enterprise SaaS platforms.
• Create and maintain product knowledge to strengthen Digital Operations.

Skills

Experience supporting SaaS products

Strong technical grounding in SaaS configuration

Clear communicator

Autonomous working

Collaboration with external vendors

Job description

A leading holiday provider in Hemel Hempstead is seeking a Product Support (Enterprise) specialist. In this full-time role, you will provide operational and technical support, maintaining SaaS platforms, training colleagues, and ensuring seamless service delivery. The position offers a hybrid working model with opportunities for personal development and career progression, alongside competitive benefits including an annual bonus and generous holiday allowance.