Enterprise IT Support Analyst - Private Sector

Spinwell Global; Manchester; On-site; GBP 52,000 - 59,000; Full time

Job summary

A leading recruitment firm is looking for an Enterprise IT Support Analyst to join their team in Manchester. This role is pivotal in delivering administrative and technical support to business users, focusing on incident management and collaboration with IT stakeholders. Candidates should have a strong IT background with at least 5 years of experience in IT support, exceptional customer service skills, and a Bachelor's degree in IT or Computer Science. The position offers a competitive salary and requires on-site presence during workdays.

Qualifications

• Minimum of 5 years’ experience in an IT Support environment.
• Microsoft Certified IT Professional.
• Experience using helpdesk applications.

Responsibilities

• Provide multi-skilled administrative and technical support.
• Deliver first and second line incident management support.
• Collaborate with the Workspace Agility Team and other stakeholders.

Skills

Reporting

Experience of ITIL

Problem Solving

Exceptional Customer Service

Written communication skills

Verbal communication skills

Attention to detail

Decision making skills

Work under pressure

Education

Bachelor’s degree in Information Technology or Computer Science

Tools

Microsoft Office 365

Active Directory

Windows 10

Windows Server

Cyber Security technologies

MS Teams

Azure

Job description

Enterprise IT Support Analyst – Permanent position, however open to 12‑month internal secondments – £52,704 – £58,560 per annum – Manchester (onsite, 5 days per week)

Spinwell is recruiting for an Enterprise IT Support Analyst for an excellent opportunity within the private sector.

RESPONSIBILITIES OF THE ENTERPRISE IT SUPPORT ANALYST

The role of “IT Support Analyst” is to provide multi‑skilled administrative and technical support to the wider business users at the company. The IT Support Analyst performs a vital role delivering first and second line incident management support and request fulfilment to the business and IT system users, working in collaboration with the Workspace Agility Team. The role also supports the delivery of projects and business as usual tasks across the wider Enterprise IT team. They are accountable for documenting the processes and procedures in relation to the activities they perform. They will also collaborate with stakeholders from around the business and demonstrate and promote the Values and Behaviours.

SKILLS/EXPERIENCE OF THE ENTERPRISE IT SUPPORT ANALYST

• Reporting
• Experience of ITIL
• Minimum of 5 years’ experience of working in an IT Support environment
• Experience of using helpdesk applications
• Bachelor’s degree in Information Technology or Computer Science.
• Microsoft Certified IT Professional.
• Active Directory, Directory Services, Group Policy, DHCP, DNS
• Cyber Security, Endpoint protection, Antivirus technologies, Web Filtering
• Mail Filtering. Exchange, Email
• Mobile Comms and telephony including tablets.
• Microsoft Office 365, MS Teams, and Azure
• Application and event Monitoring, InTime, Autopilot
• Windows 10, 11 and Windows Server
• Printing
• End User Devices (tablets, laptops, desktops, mobile phones)
• ITIL
• Problem Solving.
• Written and verbal communication skills.
• Decision making skills.
• Attention to detail.
• Work under pressure.
• Exceptional Customer Service
• Prioritise work to meet business and contractual requirements.

If you are an Enterprise IT Support Analyst, apply now or send your CV to Spinwell!

We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.

Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone. In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us.