Enterprise Customer Success Manager - DACH Growth Leader

Atlassian; United Kingdom; Remote; GBP 90.000 - 130.000; Vollzeit

Zusammenfassung

At Atlassian, we empower teams to work anywhere—office, home, or hybrid—across the globe. We seek an EMEA Manager for Enterprise Customer Success to guide a high‑performing team, drive adoption, and deliver sustained value for our customers.

You will mentor teammates, collaborate with product, sales, and marketing, and help expand relationships while ensuring outcomes align with company goals. Fluency in German and English is preferred.

Qualifikationen

• Proven experience leading Enterprise Customer Success teams.
• Track record of delivering customer and business outcomes.
• Experience with multi-product environments and large complex customers.

Aufgaben

• Lead a team of Enterprise Customer Success Managers to delight customers daily.
• Balance customer, business and team needs to deliver superior outcomes.
• Monitor customer health and identify opportunities to improve satisfaction and retention.

Kenntnisse

Customer Success leadership

Account Management

German language

English language

GTM leadership

Tools

Jira

Confluence

Gainsight

Jobbeschreibung

At Atlassian, we empower teams to work anywhere—office, home, or hybrid—across the globe. We seek an EMEA Manager for Enterprise Customer Success to guide a high‑performing team, drive adoption, and deliver sustained value for our customers.

You will mentor teammates, collaborate with product, sales, and marketing, and help expand relationships while ensuring outcomes align with company goals. Fluency in German and English is preferred.