Enterprise Customer Success Lead – DACH

Atlassian; Greater London; Remote; GBP 100,000 - 140,000; Full time

Benefits offered by this job

Health and wellbeing resources

Paid volunteer days

Community engagement opportunities

Job summary

Atlassian is expanding its EMEA Enterprise Customer Success Management team. The role leads a high-touch customer success function, guiding a distributed team to unlock value from our portfolio and deliver measurable outcomes.

You will mentor teams, drive key health metrics, and partner with product, sales, and support to ensure seamless customer experiences across regions. This is a flexible remote/hybrid UK role with growth opportunities.

Qualifications

• Proven experience in Customer Success, Professional Services or Account Management; with sufficient experience in High Touch/Named GTM leadership.
• Documented track record of working with large complex customers in a multi-product environment.
• Demonstrated ability to deliver against both customer and business outcomes. Experience in driving usage based consumption is preferred.

Responsibilities

• Manage a team of Enterprise Customer Success Managers who work to delight our customers each and every day.
• Balance the needs of our customers, our business and our teams to deliver superior outcomes in each area.
• Guide team in monitoring customer health and identify opportunities to improve customer satisfaction and retention.
• Communicate with decision makers to gain an understanding of their unique perspectives and priorities to create and expand relationships.
• Collaborate with leadership across matrixed account team across geographies, getting teams aligned and working toward the same goals.
• Analyze customer insights, prioritize feedback, product data and market trends to identify opportunities for improvement in collaboration with product teams.
• Provide mentorship and coaching to the team to help them develop their skills and achieve their individual targets while conducting regular performance feedback and evaluations.
• Hire, and onboard new members of the Enterprise Customer Success team to support business growth goals.
• Contribute to annual and quarterly planning including delivering on company mission.

Skills

Leadership

Customer Success

Stakeholder management

German language

English language

Tools

Gainsight

Jira

Confluence

Job description

Atlassian is expanding its EMEA Enterprise Customer Success Management team. The role leads a high-touch customer success function, guiding a distributed team to unlock value from our portfolio and deliver measurable outcomes.

You will mentor teams, drive key health metrics, and partner with product, sales, and support to ensure seamless customer experiences across regions. This is a flexible remote/hybrid UK role with growth opportunities.