Enterprise CSM & ROI Advocate (Hybrid)

WalkMe; City of Westminster; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading digital adoption company based in the UK is looking for a Customer Success Manager to manage up to 10 Fortune 1000 clients, overseeing a significant portfolio revenue. The ideal candidate will have extensive experience in customer success within Enterprise SaaS, ensuring clients achieve the maximum value from the platform. This role includes building strategic relationships, conducting Executive Business Reviews, and managing customer satisfaction. The company offers a supportive hybrid work culture, professional development opportunities, and wellness programs.

Benefits

Hybrid Work Arrangement

Supportive Culture

Professional Development

Wellness reimbursements

Generous annual leave policy

RefreshMe Days

Robust Retirement Contributions

Qualifications

• 5+ years of customer success experience with Fortune 1000 companies.
• Experience managing a retention and growth quota.
• Ability to run Return on Investment discussions.

Responsibilities

• Act as a trusted advisor to customers managing a significant revenue book.
• Prepare Executive Business Reviews to increase customer adoption.
• Establish strategic relationships at high levels with decision-makers.

Skills

Customer advocacy in Enterprise SaaS

Account management

Stakeholder relationship management

Sales discovery methodologies

Job description

A leading digital adoption company based in the UK is looking for a Customer Success Manager to manage up to 10 Fortune 1000 clients, overseeing a significant portfolio revenue. The ideal candidate will have extensive experience in customer success within Enterprise SaaS, ensuring clients achieve the maximum value from the platform. This role includes building strategic relationships, conducting Executive Business Reviews, and managing customer satisfaction. The company offers a supportive hybrid work culture, professional development opportunities, and wellness programs.