Enterprise Account Manager

Talktalk; Salford; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading telecommunications company in the UK is seeking a dedicated account manager to drive revenue growth via innovative solutions. This hybrid role involves building relationships with clients and stakeholders and provides flexibility in working arrangements. You will collaborate with various teams to ensure outstanding service delivery, requiring strong proficiency in Salesforce and a commitment to client satisfaction. Ideal candidates will thrive in dynamic environments and possess exceptional communication skills.

Benefits

Competitive Salary and Bonus Scheme

Comprehensive Benefits Package

Free TalkTalk Broadband

Personal and Professional Growth

Electric car charging points

Responsibilities

• Drive revenue growth by selling converged solutions to customers.
• Build relationships with key stakeholders through strategic account management.
• Deliver tailored solutions aligning with customer goals using knowledge of the portfolio.
• Collaborate cross-functionally to ensure seamless delivery.
• Maintain strong discipline by managing forecasts and achieving sales targets.
• Support team development by mentoring colleagues.

Skills

Proven experience in client relationship management

Strong proficiency in Salesforce CRM

Excellent communication skills

Solid understanding of product portfolio

Commercial awareness

Collaborative mindset

Adaptable and organized

Commitment to continuous learning

Job description

Responsibilities

• Drive revenue growth by selling a range of converged solutions including voice, UCaaS, CCaaS, data, infrastructure, and complex partner offerings to a defined customer base and new referrals.
• Build trusted relationships with key stakeholders—from C‑level executives to operational teams—through consultative engagement, workshops, and strategic account management.
• Deliver tailored solutions that align with customer business goals, leveraging deep knowledge of the Cisco portfolio, IT channel dynamics, and multi‑technology sales.
• Collaborate cross‑functionally with internal teams (Operations, Marketing, Product, Commercial) to ensure seamless delivery and outstanding customer experiences.
• Maintain strong commercial discipline by managing accurate forecasts, developing healthy pipelines, and consistently achieving or exceeding sales targets.
• Support team development by mentoring colleagues and contributing to a collaborative, growth‑focused team culture.

Qualifications

• Proven experience in managing key client relationships, with a focus on upselling, cross‑selling, and delivering customer satisfaction.
• Strong proficiency in Salesforce CRM for account planning, case management, and tracking the sales journey.
• Excellent communication and negotiation skills, with the ability to engage stakeholders at all levels.
• Solid understanding of TTBD's product portfolio and the ability to position solutions effectively within the industry.
• Commercially astute, with the ability to analyse data, forecast accurately, and provide strategic insights.
• Collaborative mindset, working cross‑functionally to enhance service delivery and customer outcomes.
• Adaptable and organised, able to manage competing priorities and meet deadlines in a fast‑paced environment.
• Committed to continuous learning and sharing knowledge to support team development and customer engagement.

How You Will Work

At TalkTalk Business we understand the importance of flexibility and connection in the workplace. That’s why we adopt a hybrid approach: full‑time team members spend 3 days a week at our HQ in Soapworks, Salford Quays, with the option to work from home the remaining days. However, this role is field‑based and a majority of your working time will be spent visiting clients on‑site. You will occasionally report into the office for team days, ensuring you enjoy collaboration, connection, and the convenience of remote working.

About the Company

For over 25 years, we’ve supported UK businesses of all sizes, providing exceptional connectivity, competitive pricing, and outstanding service. Our legacy is rooted in a fibre‑first future‑ready approach. Our ultra‑reliable network is trusted by more than 1 in 10 businesses, while our comprehensive range of innovative solutions is designed to help any business achieve its full potential. Join an ambitious, evolving team that is empowered to deliver excellence.

Benefits

• Competitive Salary and Bonus Scheme: Earn a rewarding salary with a bonus scheme designed to recognise your hard work and dedication.
• Comprehensive Benefits Package: Support your wellbeing, achieve a work‑life balance, and plan for the future with our all‑inclusive benefits.
• Free TalkTalk Broadband: Enjoy complimentary TalkTalk broadband as an added perk for all employees.
• Personal and Professional Growth: Take advantage of opportunities for career advancement and personal development.
• Additional Perks: Participate in exciting company events, enjoy volunteering days, and benefit from electric car charging points at our HQ.

Equal Opportunity

We will take reasonable and appropriate steps to ensure all candidates have a fair recruitment process to eliminate stereotypes, unconscious bias or prejudice. Be #ACE! Be Ambitious, Be Connected, Be Empowered. We embrace challenge, create resilient relationships, nurture our collaborative culture, and build a positive and rewarding environment where everyone takes pride in the part they play.