Enquiry Assessment Coordinator

CRH; Sheffield; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading materials provider is seeking a customer service representative in Sheffield. This role involves delivering exceptional customer service, managing inquiries, and ensuring customer satisfaction while supporting the team with clerical tasks. The ideal candidate will possess strong communication skills, be organized, and have a can-do attitude. Competitive salary, flexible working options, and extensive benefits available, including health plans and a company pension scheme.

Benefits

Competitive salary plus bonus

25 days annual leave plus statutory bank holidays

Health cash plan and 24/7 GP service

Flexible working

Cycle to work scheme

Free parking plus EV Charging Points

Qualifications

• Enthusiastic with a can-do attitude and ability to work independently.
• Good level of English spelling and grammar is essential.

Responsibilities

• Deliver excellent customer service to maintain and expand the customer base.
• Triage incoming customer inquiries and route to appropriate departments.
• Input customer inquiries into the CRM system and file documentation.
• Liaise with customers regarding their inquiries.

Skills

Excellent communication skills

Computer literate (Microsoft Office and Dynamics CRM)

Methodical and organized

Detail-oriented

Ability to prioritize

Job description

Country: United Kingdom
City: Sheffield
Req ID:517802
Job Type:Full Time
Workplace Type:Onsite
Seniority Level:Not Applicable

At Leviat, you can build a future with a lasting legacy.

Help us make great architecture possible. Responsibly and sustainably. For everyone, and with everyone. Because we’re one rich, vibrant global network of insight and expertise with c.3,000 people at c.60 locations globally, we are a global leader in connecting, fixing, lifting and anchoring technology for the construction industry. Own where your ambition can take you à you’re free to explore and to specialise, so make the most of the opportunity. Whatever you want to do, you’ll have the full support of a global business. Learn more about our our business and range of trusted product brands here www.leviat.com.

CRH is the leading provider of building materials solutions that build, connect and improve our world. Employing c.75,800 people at c.3,160 locations in 29 countries, CRH has market leadership positions in both North America and in Europe. Without you noticing our products, we are everywhere you live, work, and ulgam relax.

Our project portfolio fluids> includes some of the most sustainable and cutting-edge building projects around the world. Think of the asphalt on the Silverstone Grand Prix Circuit, the Paris Metro Rail project, but also the Louis Vuitton Museum in Paris, parts of the Burj Khalifa, and the Kennedy Space Centre.

Learn more about us through the following Link.

Purpose of the role

The purpose of this role is very customer focused, you will need to deliver excellent customer service in order to maintain and expand our customer base.

Key tasks & responsibilities

• Triage of incoming customer enquiries in order to:
  • Identify project status.
  • Route enquiries to the appropriate department.
  • Ensure weмасы have the required information in order to provide a quotation.
• Data inputting of customer vaping enquiries into the CRM system.
• File and retrieve customer documentation (electronically and manually).
• Providing a link between other teams.
• Liaise with customers regarding their enquiries.
• Provide clerical support e.g. photocopying, scanning and printing.

Key leadership competencies

• Drives Result
• Cultivates innovation
• Collaboration
• Strategic mindset
• Being resilient
• Decision quality

Key functional competenciesจาก relevant experience

We are looking for candidates who have the following essential skills and্কার্ attributes:

• An enthusiastic person with a can do attitude able to work on own initiative.
• Excellent communication skills.
• Methodical, organised with ability to prioritise.
• Computer literate (Particularly Microsoft Office and Dynamics CRM)
• A good level of English spelling and grammar.
• Accurate with good attention to detail.

What’s in it for you?

• Competitive salary plus bonus
• 25 days annual leave plus statutory bank holidays (plus the option to buy 5 more)
• Westfield health cash plan and 24/7 GP service
• Flexible working
• Free Optical vouchers Deutschmark>Company pension scheme
• Life assurance
• Discounted products and services via Westfield Rewards
• Access to Employee Assistance Programmes
• Idea scheme including reward vouchers
• Cycle to work scheme plus a bicycle storage area
• Free parking plus EV Charging Points
• And so much more!