Enhanced Support Worker

Look Ahead Care, Support and Housing Ltd; City of Westminster; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading care and support provider is seeking an Enhanced Support Worker in Westminster. This role involves supporting vulnerable individuals in managing their tenancies and promoting independence. Responsibilities include assessments, creating support plans, and facilitating practical assistance. Ideal candidates will have up to NVQ Level 2/3, be calm and resilient, and possess strong organizational and communication skills. The position offers a competitive salary, diverse working hours, and a supportive culture focused on employee development.

Benefits

Annual leave increasing up to 30 days

Free DBS

Exclusive discounts and cashback

Fully paid induction programme

Employee Assistance Programme

Generous pension scheme

Qualifications

• Experience in the social care or charity sector is essential.
• Desirable: Experience working in mental health.

Responsibilities

• Undertake continuous assessments of needs and risks.
• Create support and action plans for clients.
• Support customers with domestic tasks to enhance accommodation quality.
• Maintain links with key local agencies.

Skills

Customer-focused

Calm and resilient

Organizational skills

Flexible and open to feedback

Good communication skills

Education

Up to NVQ Level 2/3 or equivalent

Job description

We're looking for a kind, compassionate and resilient Enhanced Support Worker to join our Mental Health Social Care service in Westminster.

£29,058.00 per annum, working 40 hours per week.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award‑winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Benefits

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Cycle to work scheme
• Employee Assistance Programme for 24‑7 confidential support
• Online wellbeing resources
• A generous pension – we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

For a full job description, please visit our website.

As an Enhanced Support Worker you will support vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community, by providing flexible and individually tailored support.

The working pattern involves a set five‑week rolling rota covering early, late, and weekend shifts. Shift times: Early: 8am‑4pm. Late: 2:30pm‑10:30pm. The service operates 24 hours 7 days a week.

What you'll do

• Undertake initial and continuous assessment of needs and potential risks and agree levels of support actions and capture outcomes in Support and Risk Management files.
• Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available.
• Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation.
• Develop and maintain links with all key agencies and service providers in the local community especially the local mental health system to ensure that customers receive the best treatment available.

About you

• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
• Approachable and open behaviour
• Prefers working as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
• Has a practical and logical mind and is naturally well organised
• Flexible
• Open to feedback and self‑development as well as thrives on change and enjoys dynamic diverse environments.
• Is confident with high levels of self‑esteem
• Is respectful, articulate and sensitive in style of communication
• Is essentially customer‑focused
• Is motivated towards excellence and improvement of personal performance with a can‑do attitude
• Ability to cope positively with challenging and diverse behaviours

What you'll bring

• Essential: Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
• Desirable: Experience working in mental health

About us

Look Ahead is a leading, not‑for‑profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co‑design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Values

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One‑Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.