Engineering Support Manager

Serco Group Plc; England; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading defense contractor in the United Kingdom seeks an Engineering Support Manager to oversee the operational delivery and ensure compliance within critical aviation operations. The successful candidate will have at least 10 years of experience as an Aircraft Engineer along with knowledge of aviation regulations. Strong leadership and communication skills are essential. This role also involves promoting quality-driven culture and supporting teams to improve operational capabilities. Competitive benefits and development opportunities are available.

Benefits

29 days holidays plus bank holidays

Up to 6% contributory pension scheme

Employee Assistance Programme

Discounts across around 1,000 retailers

Paid volunteering day

Qualifications

• 10 years’ experience as an Aircraft Engineer in aviation.
• Knowledge of MAA, CAA, EASA regulations.
• Ability to hold G/H level engineering authorisations.
• Experience in internal auditing for ISO 9001 or ISO 9100.

Responsibilities

• Oversee operational delivery across RN Support portfolio.
• Keep stakeholders informed of quality risks.
• Manage first-party audit programme.
• Support investigations into maintenance errors.
• Promote a quality-driven culture.

Skills

Aircraft Engineering

Leadership

Communication

Regulatory Knowledge

Auditing

Education

Relevant Engineering Qualification

Tools

Microsoft Applications

Job description

1:30pm FriReady to impact a better future?

As an Engineering Support Manager in our Contract Management team, you'll lead assurance activity and engineering quality outputs that help keep critical aviation operations safe, compliant, and future‑ready. Your work will directly support operational capability across RNAS Culdrose and RNAS Yeovilton, shaping services that make a tangible difference to national defence.

You'll champion continual improvement, strengthen compliance across engineering activity, and guide colleagues to grow their skills and confidence. Your leadership will help create a culture that supports operational excellence, builds trust, and delivers a positive impact for the communities we serve.

What you'll do as an Engineering Support Manager

You’ll be entrusted to:

• Oversee the operational delivery of teams across the RN Support portfolio, ensuring governance, compliance, and contractual performance.
• Keep the Chief Engineer and senior stakeholders informed of risks or non‑conformances linked to quality, airworthiness, or contract delivery.
• Deliver and manage a first‑party audit programme, ensuring corrective and preventative actions are tracked, monitored, and completed.
• Act as point of contact for the Voluntary Occurrence Report process to support just‑culture reporting through the ASSURE system.
• Support investigations into maintenance errors, analyse trends, and identify opportunities for service improvement.
• Assure colleagues hold the correct engineering authorisations and competency checks, in line with regulatory requirements.
• Contribute to apprentice development and assessment to meet NVQ Level 3 standards.
• Promote a quality‑driven culture and integrated Quality Management System across the RN Support portfolio.
• Identify service improvements and opportunities for organic business growth.
• Provide inspirational leadership to help colleagues contribute to our strategy and grow in their roles.

Qualifications

Does this sound like you? You'll be a great fit for this role if you have…

• At least 10 years’ experience as an Aircraft Engineer in a civil or military aviation environment.
• Knowledge of MAA, CAA and EASA Part 145 regulations and approvals.
• The ability to hold G/H level engineering authorisations and IENG or CENG status.
• Experience in internal or lead auditing for ISO 9001 or ISO 9100.
• Strong leadership skills, capable of influencing, engaging, and inspiring colleagues.
• Excellent communication and relationship‑building skills with stakeholders and partners.
• Proficiency in Microsoft applications and understanding of health and safety responsibilities.

Security Clearance and Occupational Health

This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you will need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.

Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

Discover all you need to keep growing. We're one of the top 1% of international employers, so you can have confidence you'll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we're proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Holidays: 29 days plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.