Engineering Manager - Business Services (f/m/d)

Contentful; London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading digital experience platform in London is seeking an Engineering Manager to lead a new Business Services team focused on AI-enabled products. The ideal candidate will have experience in leading technical teams and integrating AI capabilities. You'll get to shape vision and execution within a collaborative culture. This role offers competitive benefits, including paid time off and stock options.

Benefits

Stock options

Family-building benefits

Generous paid time off

Personal education budget

Wellbeing stipend

Communication stipend

Office equipment stipend

Qualifications

• 2+ years of experience leading development teams.
• Comfortable operating in fast-changing environments.
• Experience building or integrating AI-powered products.
• Technical depth in modern web technologies.
• Ability to optimize performance and scalability.
• Collaborate effectively across teams.
• Strong mentoring track record.
• Embrace continuous learning.

Responsibilities

• Lead and grow a high-performing engineering team.
• Partner with stakeholders to define AI-enabled marketing solutions.
• Build scalable, high-performance products.
• Drive innovation while ensuring system reliability.
• Mentor engineers and foster technical excellence.

Skills

AI integration experience

Team leadership

Cross-functional collaboration

Performance optimization

Mentoring abilities

Job description

Engineering Manager - Business Services (f/m/d)

London, England, United Kingdom

About the Opportunity

We are looking for an Engineering Manager to lead a new Business Services team, focused on building AI-enabled products for marketers. This team will play a key role in expanding Contentful’s impact by capturing adjacent spend and workflows, driving innovation at the intersection of content, data, and AI.

Because this is a new group being formed, it represents a unique opportunity to act as an entrepreneur inside Contentful: shaping vision, culture, and execution from the ground up.

What to expect?

In this role you’ll get to work closely with senior stakeholders across the business to understand business strategy & goals, and work with internal teams and external partners to ensure our technical architecture, tech stack and development strategy are aligned to deliver impact against business goals.

• Lead and grow a high-performing, globally-distributed engineering team, ensuring a culture of collaboration, ownership, and continuous improvement.
• Partner with Product, Design, and cross-functional stakeholders to define the roadmap for AI-enabled marketing solutions.
• Build scalable, high-performance products that integrate AI capabilities into marketers’ daily workflows, with a focus on usability, automation, and business impact.
• Drive innovation and experimentation while ensuring secure, reliable, and performant systems.
• Mentor and develop engineers across levels, fostering technical excellence and leadership growth.
• Guide the team through solution design, coding, testing, deployment, and operations.
• Ensure alignment between technical execution and business objectives, with clear communication of progress and priorities.

What you need to be successful

We’re looking for an enthusiastic and entrepreneurial Engineering Manager who thrives in building new teams and products. To succeed in this role, you should:

• 2+ years of experience leading development teams, with a track record of delivering complex, high-impact technical solutions.
• Be comfortable operating in ambiguous, fast-changing environments, balancing short-term impact with long-term strategy.
• Experience building or integrating AI-powered products (e.g., LLM-based systems, recommendation engines, personalization features), with a focus on delivering customer and business impact.
• Bring technical depth in modern web technologies and AI/ML-enabled applications, with enough hands-on experience to guide solutioning and challenge technical decisions.
• Excel at optimizing performance and scalability, with experience handling complex content structures and large datasets.
• Balance innovation with immediate impact, overseeing technical delivery while driving team capabilities and capacity. You’re eager to work with the latest technologies and products.
• Collaborate effectively across teams (Product, Design, Data, Engineering), aligning technical work with business goals.
• Have a strong mentoring track record, fostering a culture of continuous learning, technical excellence, and quality within a distributed team.
• Embrace continuous learning, staying up to date with industry trends and encouraging growth within your team.

Bonus:

• Familiarity with martech ecosystems, marketing workflows, and integrations.
• Experience working in entrepreneurial or incubation environments, such as starting new teams or products from scratch.
• Knowledge of data privacy, compliance, and security best practices in SaaS and AI-enabled applications.

What’s in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time!A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days
• Time off to care for and focus on your growing family
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

Who are we?

Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide.

Everyone is welcome here!

“Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us!

If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.

Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at [e-mail] with any information you may have.

By clicking “Apply for this job,” I acknowledge that I have read the “ Contentful’s Candidate Privacy Notice ” and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

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