Engineering Co-ordinator: Fast-Paced Engineer Dispatch

M-Tec Engineering Solutions; Banbury; On-site; GBP 18,000 - 30,000; Full time

Job summary

M-Tec Engineering Solutions in Banbury is seeking an Engineering Co-ordinator to handle inbound customer calls and coordinate engineers on the road. You will play a vital role, ensuring diaries are kept up-to-date and expedient service delivery.

The ideal candidate will have a strong telephone manner, stay calm under pressure, and show attention to detail and logical prioritisation. Experience in arranging engineers’ diaries is highly desirable.

Qualifications

• Strong telephone manner and clear communication.
• Ability to stay calm under pressure in a fast-paced environment.
• Attention to detail and accuracy in every task.
• Ability to think logically and prioritise competing demands.
• Experience organising diaries for engineers, installers or similar roles.

Responsibilities

• Handle inbound customer calls and coordinate a field engineering team.
• Manage and update engineers' schedules/diaries to ensure efficient deployment.
• Support the service flow with accurate information and prioritisation.

Skills

Telephone manners

Calm under pressure

Eye for detail

Logical prioritisation

Diary management

Job description

M-Tec Engineering Solutions in Banbury is seeking an Engineering Co-ordinator to handle inbound customer calls and coordinate engineers on the road. You will play a vital role, ensuring diaries are kept up-to-date and expedient service delivery.

The ideal candidate will have a strong telephone manner, stay calm under pressure, and show attention to detail and logical prioritisation. Experience in arranging engineers’ diaries is highly desirable.