Engineering Administrator

Diversey, Inc.; Northampton; On-site; GBP 24,000 - 30,000; Full time

Job summary

A global hygiene solutions provider is seeking a proactive TCS Administrator based in Northampton. The role focuses on ensuring data integrity, processing customer orders accurately, and maintaining customer records efficiently. Candidates should have a strong customer service background, excellent communication skills, and proficiency in Microsoft Office, particularly Excel. Experience with ERP systems is a plus. Join this dynamic team and contribute to a high-quality service experience.

Qualifications

• Strong administrative or customer service background.
• Excellent attention to detail and accuracy in data entry.
• Ability to multitask and prioritise workload effectively.

Responsibilities

• Process customer orders accurately and within agreed service levels.
• Maintain and update customer records, pricing data, and product information within internal systems.
• Monitor open orders, shipments, and delivery schedules.

Skills

Attention to detail

Customer service

Multitasking

Communication skills

Microsoft Office

Tools

ERP systems (SAP, Oracle)

Microsoft Excel

Job description

Job Overview

The TCS Administrator will play a key role in supporting the efficiency and accuracy of our Transactional Customer Service (TCS) operations. This position ensures data integrity, smooth order processing, effective communication with internal teams, and high-quality service to our customers.

Diversey is a global leader in hygiene, infection prevention, and cleaning solutions. We are committed to creating safe, efficient, and sustainable environments for our customers across multiple sectors. We are now looking for a proactive and detail-oriented TCS Administrator to join our team in Northampton.

Responsibilities

• Process customer orders accurately and within agreed service levels.
• Maintain and update customer records, pricing data, and product information within internal systems.
• Monitor open orders, shipments, and delivery schedules to ensure timely fulfillment.
• Support issue resolution by liaising with logistics, sales, supply chain, and customer service teams.
• Generate reports, dashboards, and performance metrics as required.
• Ensure compliance with internal controls, policies, and quality standards.
• Assist with system changes, testing, and process improvements related to TCS operations.
• Provide administrative support to the wider TCS and Customer Service teams.
• Handle customer queries professionally via phone and email when required.

Qualifications

• Strong administrative or customer service background.
• Excellent attention to detail and accuracy in data entry.
• Ability to multitask and prioritise workload effectively.
• Excellent communication skills (written and verbal).
• Proficient in Microsoft Office, especially Excel.
• Comfortable working in fast-paced, deadline-driven environments.

Desirable Skills

• Experience with ERP systems (SAP, Oracle, or similar).
• Previous experience in supply chain, order management, or B2B support.
• Understanding of logistics or distribution processes.