Endoscopy Receptionist

North Bristol NHS Trust; Bristol; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional healthcare provider in Bristol is seeking a professional to provide administrative support in the Endoscopy Department. The role involves managing patient admissions, responding to queries, and liaising with medical staff. Candidates should have GCSE or equivalent and experience with Microsoft Office. This role offers a chance to work in a supportive healthcare environment with a commitment to diversity and inclusion.

Qualifications

• Experience in handling patient admissions and discharges.
• Ability to respond to patient and staff queries courteously.

Responsibilities

• Provide a professional reception and clerical service.
• Manage patient admissions and discharges on Careflow and Medilogik.
• Liaise effectively with team members to ensure high-quality patient service.

Skills

Microsoft Office experience

Education

GCSE or equivalent

Job description

Overview

To provide administrative support in line with the Trust policies, guidelines, and departmental protocols, responding to patient and staff queries in a professional, courteous, and timely manner.

Manage patient admissions and discharges on Careflow and Medilogik and updating records throughout the day to ensure accuracy and to ensure medical notes are prepped and available for all patients attending the Endoscopy Department.

Welcome patients and relatives in a friendly, courteous manner.

Main duties of the job

• Provide an efficient and professional reception and clerical service to support the smooth running of the department.
• Welcome patients and relatives in a friendly, courteous manner, ensuring that information is communicated clearly and in a way they can understand.
• Answer telephone enquiries promptly and politely, taking and relaying messages accurately and appropriately.
• Email patient reports to GP surgeries in a timely and professional manner.
• Liaise effectively with the Booking Team, Nurses, Doctors, and other members of the departmental team to obtain and share information accurately, ensuring the delivery of a high-quality patient service.
• Respond to case note requests efficiently, maintaining strict confidentiality and adhering to the Freedom of Information Act 2000 and the Data Protection Act 1998/1999.
• Manage patient admissions and discharges on Careflow and Medilogik and updating records throughout the day to ensure accuracy.
• Cashing up of pre-assessment appointments.
• Creating and cashing up medical query line appointments.

Working for our organisation

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.

Detailed Job Description And Main Responsibilities

• Provide an efficient and professional reception and clerical service to support the smooth running of the department.
• Welcome patients and relatives in a friendly, courteous manner, ensuring that information is communicated clearly and in a way they can understand.
• Answer telephone enquiries promptly and politely, taking and relaying messages accurately and appropriately.
• Email patient reports to GP surgeries in a timely and professional manner.
• Liaise effectively with the Booking Team, Nurses, Doctors, and other members of the departmental team to obtain and share information accurately, ensuring the delivery of a high-quality patient service.
• Respond to case note requests efficiently, maintaining strict confidentiality and adhering to the Freedom of Information Act 2000 and the Data Protection Act 1998/1999.
• Manage patient admissions and discharges on Careflow and Medilogik and updating records throughout the day to ensure accuracy.
• Cashing up of pre-assessment appointments.
• Creating and cashing up medical query line appointments.

Person specification

Essential criteria

• GCSE or equivalent
• Microsoft package experience

Desirable criteria

• NHS experience

If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.

Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.

If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel [phone].

North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.

At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.

Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.